The Value and Scope of Performance Measurement
Designing Effective Performance Measurement Systems
Analyzing and Using Performance Data
Managing Information Resources
Knowledge Management
100
If you don’t measure results, you can’t tell success from ________ . If you can’t see success, you can’t ________ it ...
What are failure and reward?
100
TRUE or FALSE: Guidelines for designing a performance measurement system. 1) Fewer is better, 2) Measures should start at the bottom and flow up, 3) Measure should be linked to the key business drivers.
What is TRUE, FALSE, TRUE? Fewer is better. Link to the key business drivers. Include a mix of past, present, and future Address the needs of all stakeholders. Start at the top and flow down to all levels of employees Combine multiple indexes into a single index Change as the environment and strategy changes
100
This is an examination of facts and data to provide a basis for effective decisions.
What is an analysis?
100
"Garbage in, __________ "
What is garbage out?
100
TRUE or FALSE: Knowledge Management refer to the accumulated intellectual resources that an organization possesses, including information, ideas, learning, understanding, memory, insights, cognitive and technical skills, and capabilities.
What is FALSE? Knowledge assets is.
200
The balanced scorecard consists of four perspectives.
What are Financial, Internal, Customer, and Innovation?
200
This is a software package that integrate organizational information systems and provide infrastructure for managing information across the enterprise.
What is an Enterprise Resource Planning (ERP) system?
200
This is the term that describes the quantitative modeling of cause-and-effect relationships between performance measures.
What is interlinking?
200
TRUE or FALSE: Sharing data is becoming increasingly important in business networks and supply chains.
What is TRUE?
200
TRUE or FALSE: Tacit knowledge is information that is formed around intangible factors resulting from an individual’s experience, and is personal and content-specific.
What is TRUE? Explicit knowledge includes information stored in documents or other forms of media.
300
______________ (outcomes) tell what has happened and ______________ (performance drivers)predict what will happen.
What are Lagging measures and leading measures?
300
Clarke American structures its performance measurements along two dimensions.
What is a matrix classification: change the business/run the business and predictive (leading)/diagnostic (lagging). Change the business measures are those most critical to the achievement of strategic objectives and evaluate organizational performance, such as total order cycle time and implemented ideas. Run the business measures are those used for daily operations and include measures of accuracy, responsiveness, and timeliness for deliveries.
300
_____________ refer to industry averages, competitor performance, world-class benchmarks, or performance measures of other organizations with similar product offerings.
What are comparative data?
300
The quality of information can be improved by capturing data only once, and as close to the origin of the data as possible. Name two other means to improve the quality of information.
What is 1) eliminating human error by capturing data electronically where possible, 2) using a single database whenever feasible, 3) read top of page 616.
300
Name two types of knowledge transfer.
What is internal benchmarking and rapid knowledge transfer?
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