Events
Can an EA take bays during an event?
No
What is an other tip?
An other tip is a section on DSR that highlights when a tip is not being paid out.
Where do you upload invoices and purchase journal copies?
Sharepoint - Admin - Invoices
How do you search for a previous day's check?
Checks - find - enter relevant info
What does pcf stand for?
Punch change form
What is an admin fee?
A charge the player pays to offset the cost of the EA pay
Why does an other tip happen?
This usually occurs due to timing or missing job code.
What is the purpose of the secret pin in ProShop?
To enter when updating DD info for security purposes.
Where do you go to verify the check times?
Checks - enter date - check number or event number - top tab with utensils or blue tab.
What is our lost and found hold time?
30 days
Does a youth package have an admin fee?
YES - kids and teens events have service charges and admin fees.
What is the first step in resolving an other tip?
Double checking they were clocked in as the correct position.
Can a bartender switch floors during their shift?
YES, they will need to clock out and then back in to be assigned correctly.
If you are looking for a check in Focus to refund, and you have the player's card info - where would you go?
Checks - date - payment - payment acct
Trainer not trainee
When should a playmaker clock in as special event host for an event?
When the event has no admin fee, no service charge and is either a field trip/national/internal event.
If you find a check that is reopened hours after a bay host has clocked out, what should you do?
Tell Hannah and Caroline so we can complete a check change form.
Where would you find a playmakers employee id?
Proshop profile
Use the find tool to search for the termed playmaker's profile and add a zero at the end of the access code. Save and then now use code for Hannah.
What resources are available to help you find answers?
SharePoint
Admin binder
Flyers
Group chat
Name all of the places you can find where an event has an admin fee
Manager BEO
Focus check
Itemized receipt
A playmaker clocked in as EA instead of bay host for an entire shift and the tips are falling into the other category. How would you fix it?
Confirm check times vs clock in and out times. Adjust in Focus to bay host.
What are the tip out percentages?
1% to alcohol sales bar back
4% of alcohol sales to bar
3% of food and na bev to service support
A service support member just cross trained to bh and passed their validation. The manager informs you they can't open checks. What rights do they need in their Focus profile unchecked?
Under options - clock in/out only
What is the difference between a payment adjustment and a void?
Payment adjustment = change in the total amount taken out of the bank account that will reflect quickly.
Void = a cancellation of the payment, long processing time.