Pest Knowledge
What is the most common pest concern that we receive?
Fire Ants
What note code do you use for a tech to see an alert?
HHALERT
True or false. I’m sorry is an empathy statement.
False
What is HomeTeams vision?
To deliver a delightful experience everytime for a lifetime
What is Shaila’s favorite kpop group?
Stray Kids
True or False: Cockroaches can live for a few days without their heads.
True
Where do you find payment batches?
Menu, Billing, Enter Payments
What step of call handling is this statement? “Please tell me what happened?”
Uncover their needs
Who is the President of Hometeam?
Brady Camp
What year was the first iPhone released?
2007
How many eggs can a queen termite lay within an hour?
15-25
What are the steps to combine bill to accounts?
Location, Assign New Bill to, type bill to number, select account
What are the six steps of call handling?
Empathize with the customer, uncover their needs, own it, personalize the solution, gain commitment, close
Name three other companies under Rollins.
Orkin, Critter Control, Fox
What are the names of the original four Bratz dolls?
Yasmin, Cloe, Sasha, and Jade