General Office Info
What are the hours that the office is open to clients Monday through Friday?
8:30 - 7pm Monday - Thursday and 8:30 - 6pm on Fridays
Kristen's mailbox
Office 36
This person organizes and manages the groups. She is the point person for all group related questions and supervises the group leaders and group assistant.
Brianna, Group Coordinator
You wake up sick and need to call out. How do you inform your supervisors?
Send a message in your chat space
Where do you go when the fire alarm goes off?
The back parking lot.
Where is our second office location?
Middleburgh
Extra toilet paper
Either in the black cabinet in the bathroom or on the supply shelf in the storage closet in the group room.
This person oversees all aspects of the practice, manages larger financial pieces, ensures compliance with NYS employment policies, provides crisis support for clinical staff as needed, and is the main point of contact for employment/salary related inquiries.
Alicia, Practice Owner and Director
You forgot to clock in. Who should you contact and how should you contact her?
Your covering the desk and a staff member tells you that their client had a nosebleed and they need assistance. What chat space should you use to ask for help?
Desk Call for Backup
How many years has the practice been open?
10 years. Started in May 2016.
We've run out of silverware in the kitchen. Where can you find more?
The supply closet in the Group Room or the tall cabinet in the Conference Room.
This person completes daily therapy billing and submits claims, follows up on failed payments, and assists with some ABA administrative tasks.
Christine M, Administrative Assistant.
Name the 6 paid holidays
New Years Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas
What are the three days that the office is closed but are not paid holidays?
New Years Eve, Friday after Thanksgiving, and Christmas Eve.
We accept different insurances for each type of service we provide. There are 4 insurances that we accept for all of our services. What are they?
CDPHP, MVP, Aetna, Highmark Northeastern NY
Name two places where you can find the calendar with office closures and pay dates.
Kitchen bulletin board, FFPS Google Calendar, Admin Manual, and the Admin Resources Folder
This person oversees all therapy staff, handles clinical topics and issues, assists with clinical crisis and other urgent/emergent situations, and runs our clinician early career group.
Bill D, Therapy Clinical Director.
____ and _____ are the two individuals that you have to report HIPAA violations to. Other supervisors may be included as needed but these are the two primary people.
Marisa and Alicia.
How many interns do we currently have?
3
What is ABA therapy?
Applied Behavior Analysis (ABA) Therapy is an evidence-based treatment modality that assists children with Autism in obtaining skills and reducing problem behaviors. ABA is about teaching socially appropriate skills, by breaking behaviors into small teachable steps, primarily through play and positive reinforcement.
Where are the fire extinguishers located?
In the Copy Room and outside the Group Room.
This person provides referrals, resources, and coordination of care support for clinical staff, approves clinical letters and forms, and is the backup point person for clinical crises.
Amelia, Clinical Resource Specialist
When requesting ½ day to 2 days off, requests must be made____in advance.
2 weeks
What is our practice tagline?
Freedom First - Freedom to feel. Space to heal.