Getting to Know You
Name one of the newest members in Admin. Ops.
Who is/are Deb Moore, Meghan Flounlacker, Ben Taylor, Emma Ricke, Jordan Battani
DMD is an acronym for
What is the Delivery Management Discipline Process
AO consulting capability used to know how a health plan compares to its competition using operational data
What is Benchmarking
Tool used when a client is experiencing issues in one or more specific areas and needs to understand the root cause
What is the operational assessment
Number of fluid ounces can you bring on a flight according to TSA
What is 3.4 ounces
The state where most Admin. Ops. staff reside
What is Minnesota
Tool used to capture or further detail requirements to meet business needs on a particular project or engagement
What is a Requirements Traceability Matrix (RTM)
Total billing target for Administrative Operations in 2018
What is $36 million
The last deliverable of the Maturity Model
What is an Executive Summary
The new color of the Delta flight attendant uniforms
What is purple (officially Passport Plum)
The 2 people within Admin. Ops. to go to for staffing needs/concerns
Who are Theresa Kupecz-Louden and Kele Geisler
Place where you find your billable hours for the year
What is the Individual Performance Dashboard on SharePoint
DMD output that benefits the sales process by documenting the quantifiable benefits and outcomes of a project
What are case studies
Provides the average scoring in a graphical format by functional area
What is the Maturity Model Dashboard
Must submit prior to booking travel in Concur
What is email to Fred Wettergren and attach to Travel Policy Approval Form
The leader of our Delivery/solutions group in Admin. Ops?
Who is Jordan Battani
Tool used to guide your personal growth and progress within Admin. Ops/UHG
What is your individual development plan
This capability positions clients to better understand the payback period, return on investment, internal rate of return and net present value of potential investments
What is Cost Benefit Analysis and strategies
Reasons to utilize a Maturity Model Tool
Who is a client that is experiencing high cost utilization or delays in enrollment or claims
True or False: You forgot your dress shoes while traveling to a client meeting, so you buy a new pair at the Mall of America. It’s ok to expense it since you are traveling on business.
What is false
The person who has been with Admin. Ops. the longest
Who is Chris Florence
List 2 of the tools that can be used in the Initiation/Planning stage in the Project Management Tools checklist
What are stakeholder registry, project charter, project kick off, meeting agenda, meeting minutes, project timeline, project plan in Microsoft project, RACI, IRAAD, Status Report, Org. Chart, Staffing Model
The three categories of market needs that clients usually come to Administrative Operations for
What is Maximize Operational Efficiency & Effectiveness, Optimize Medical Spend & Cost Reductions, Drive Profitable Growth
The scoring level in the Maturity Model Tool that indicates the client’s business processes are aligned, standard, centralized, proactive, with some automation and some reporting
What is Level 3, the Transitional Level
Airline that banned hedgehogs and goats from the acceptable travel companion list
What is American Airlines