Intake Paperwork
2 signatures are required from both client's parents and/or guardian in this situation.
What is a Custody Agreement and Minors of Divorced Parents?
The time expectation from the time a client calls for a referral to the time we call them back to schedule an appointment is what?
What is 2 hours?
Enacted in 1996, this federal law requires the creation of national standards to protect sensitive patient health information from being disclosed without patients consent or knowledge.
What is the Health Insurance Portability and Accountability Act (HIPAA)?
Another word for code 99999.
What is co-insurance?
This "Slogan" is used when completing any documentation.
What is "Every Line, Every Time"?
This location is for a referral when a client specifically asks not to be assigned to a particular clinician.
What is Pending CD review Folder?
HIPAA requires this rule for all client demographic information to be confidential at end of night closing.
What is the 2-lock rule?
This tool is to be updated regularly and snipped to the appropriate person with all phone calls and voicemails received throughout the day.
What is the Message Log?
When there is a 33333 code, this must be checked and added to the DCPL.
What is the number of EAP approved sessions?
This is the next step taken after intake paperwork is uploaded.
What is complete the Audit Sheet?
This is where you can double check who a clinician is credentialed with.
What is the Provider Credentialing Snapshot in Admin Referral Folder
This tool is used to help client be seen as soon as possible if a clinician has an opening on their schedule.
What is the clinician's Cancellation List?
This tool is used so that both Admin and Management can be up to date and aware of Daily Tasks.
What is the Communication Log?
When taking a payment for another office, you must do this before taking payment.
What is change the location site of where client is seen?
This step is taken when a client authorized Coordination of Care with their PCP in new client paperwork.
What is FAX the PCP?
When a client does not have their insurance information, the referral goes into this location.
What is Current Month Pending Folder?
When unsure about a procedure or when questions arise, this manual should be the first place you seek answers.
What is the Standard Operation Procedures (SOP)?
These people are the fist line of defense in getting information to our clinicians and management in a timely manner.
Who are the Clinical Support Specialists/Admin.
This is where you will find what to charge a 99999 client.
In the client file notes?
When uploading a completed client packet, this is an important piece of information you are required to add to the client file - incase of emergency.
What is Emergency Contact Information?
When booking an appointment, you should be mindful of this type of session to avoid double booking.
What is an RTM session block?
This is the expectation for e-mails, TEAMS, and any communication received.
A timely response.
These documents go to Stephanie and CDs after being uploaded in OA client file and SharePoint folder.
What are Records Requests?
Another word for code 22222.
What is Dual-Insurance?