Communication
Verbal vs non-verbal communication
What is verbal communication is speaking, and non-verbal communication is actions such as body posture, facial expressions, and gestures.
Advantage vs dis-advantage of electronic health systems
What is advantage - more than one person can document @ a time, more than one person can access at a time
Disadvantage - can be misplaced or damaged
Addresses rules and statutes that define wrongdoings against the community as a whole
What is criminal law
PCMH 5 core functions
What are Comprehensive care, Patient-centered care, Coordinated care, Accessible services, Quality and safety commitments
abd
What is abdomen
Therapeutic communication
What is a collection of techniques that prioritize the physical, mental, and emotional well-being of patients.
3 basic filing methods
What are alphabetic, numeric, and subject
Applied most often in malpractice cases
What is Civil Law
Made of providers associated with a defined patient population
What is an Accountable Care Organization
PT
What is Physical Therapy/Therapist
Open ended vs closed ended questions
What is open ended questions allow pts to use their own words. Closed ended questions are yes/no or multiple choice
Shredded by a professional service
What are medical records
Mutual assent, Consideration, Capacity, Legality
What is a contract
preventative testing, Due dates of immunizations, Due dates of patient care management items, Expired or soon-to-be-expired prescriptions
What is the 4 things that must be checked in the preventative care section of the chart before a pt visit
cc
What is chief complaint
Communication styles
What is analytical, intuitive, functional, and personal
Subjective, Objective, Assessment, Plan
What is a SOAP note
Wrongly causes harm but is not a crime
What is a tort
Auditory, Kinesthetic, Visual
What are Learning Styles
COPD
What is Chronic Obstructive Pulmonary Disease
Steps of the communication cycle
What is the sender, endcoding, message, receiver, decoding, feedback
CPOE
What is computerized physician order entry
Duty, Dereliction, Direct cause, Damages
What are the 4 D's of negligence
Improving the experience of care, Improving the health of populations, Reducing costs of health care
What is the National Institute for Healthcare Improvement Triple Aim
CABG
What is Coronary Artery Bypass Graft