Business Communication
What is the proper way to start a formal email?
"Dear [Name],
What does "filing" mean in an office?
Organizing documents for easy access.
What is an "invoice"?
A bill requesting payment for goods or services
What is the first thing you should say when answering a business call?
"Hello, [Company Name], how may I help you?"
What software is used for making spreadsheets?
Microsoft Excel (or Google Sheets).
What does "CC" mean in an email?
"Carbon Copy" – It sends a copy of the email to other people.
What is the term for arranging meetings and appointments?
Scheduling
What does "budget" mean?
presupuesto
What does "active listening" mean in customer service?
Paying attention, asking questions, and repeating key points.
What does "CC" stand for in emails?
Carbon Copy
What should you include in a professional email signature?
Your name, job title, company, and contact information.
What is the purpose of an agenda in a meeting?
To outline the topics to be discussed and keep the meeting organized.
What is "revenue"?
Ingresos
What should you say to a customer who is upset?
"I understand your concern, and I will do my best to help."
What is the function of a PDF file?
It preserves document formatting and can’t be easily edited.
What does "formal tone" mean in business communication?
Using polite, professional, and respectful language without slang or casual expressions.
What should you do before printing a document?
Look for errors
What does "profit" mean?
beneficio
What does "follow-up" mean in customer service?
Checking back with a customer after solving their issue.
What is the function of a printer in an office?
To print documents, images, and reports from a computer.
What is the purpose of a memo in the office?
To communicate important information internally in a company.
What does "taking minutes" mean in a meeting?
Levantar acta
What is a "balance sheet"?
A financial statement showing assets, liabilities, and equity.
Why is empathy important in customer service?
It helps customers feel understood and valued.
What does "cloud storage" mean?
Saving files online instead of on a physical device.