Communication Skills
Presentation
Skills
Tele-
communications
Meetings and Events
Potpourri
100
Sender, message, channel, receiver, feedback
What are the parts of the communication process?
100
An object or image that listeners can see and that will help them understand a message
What is a visual aid?
100
Two or more telephones, computers or other devices connected for purposes of communicating and sharing resources.
What is a network?
100
Board of Directors, staff, commitee/task force, project team, customer/client, international
What are types of meetings?
100
A trite expression or phrase that has been overused and is not effective.
What is a cliche?
200
Planning, composing, editing, proofreading, publishing
What are the stages of the writing process?
200
This part of a presentation should get the audience's attention.
What is the opening?
200
A system that plays a recorded announcements and records and stores telphone messages.
What is voice mail?
200
This meeting format is best for generating creativity and interactions among participants.
What is a face-to-face meeting?
200
The part of the Internet that consists of computers called web servers that store web pages (multimedia documents that may contain text, grpahic, video, audio, and links to other web pages)
What is the World Wide Web?
300
Because it is not private, never transmit confidential or sensitive information in this manner.
What is e-mail?
300
The first step in developing a presentation
What is identify the objective?
300
Do this before placing a caller on hold.
What is ask for permission?
300
These meeting formats can save considerable cost in time and travel but are not effective for brainstorming.
What are remote conferences (audio, video, and web conferences)
300
(1) Date, complimentary closing, signature begin at the center of the page. (2) All lines begin at the left margin of the page. >>>Two answers!
What are modified block and block letter format?
400
Informative, evaluative, emphatic, reflective
What are the types of active listening?
400
The introduction of the presenter should establish this, meaning the presenter is believable and trusworthy.
What is credibility?
400
An online method of impersonating a legitimate source to gather personal information.
What is phishing?
400
The individual in this role runs the meeting, manages the time, and makes sure the agenda is followed.
Who is the leader?
400
* Executive summary * Title page * Table of contents * Body * Bibliography or reference section * Appendix
What are the parts of a formal business report?
500
The four C's of effective written communication.
What are courteous, correct, concise, clear, complete?
500
In addition to slides, Microsoft PowerPoint can help you develop this.
What is an outline for a presentation?
500
A medium-range radio transmission for computer data that is found in "hotspots."
What is Wi-Fi?
500
(1) A list of topics to be covered at a meeting (2) A written record of a meeting >>>Two questions!
What are the agenda and the minutes?
500
When preparing for a presentation, identify the ten most likely _______________.
What what are questions that are likely to be asked?
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