First Year Sequence
Processing
Returns
SOPs
Misc.
100
SAT file is received that states student is an ADG student - what code would you enter into OSIRIS and what track would you place the student into?
A6 code in OSIRIS - track A
100
SAA receives a SAT file. In the SAT notes, the file was previously rejected by another SAA. Should the SAA who received the file process the SAT or change it to the SAA that originally returned the SAT?
The SAA who recieves the SAT file should clear - do not transfer to the orginial SAA who rejected the application.
100
SAT is submitted with transcript requests in JPG format. Valid or Invalid return?
Invalid - SAA is responsible to convert to TIF or PDF
100
When reviewing a student to determine if they should be placed into track A or B you should refer to this SOP.
FYS SOP
100
Closed files should be sent of a minimum of how many times per day?
3 times a day
200
Student previously attended UOP. Their last date of attendance is over a year ago. The student is now entering into an Associates program. What type of student is this?
Associates Re-Entry
200
If a student marks they were expelled from UOP/AXIA documentation is required. True or False?
FALSE
200
SAT is submitted for re-entry student. Middle initial is in OSIRIS. Application does not have middle initials. File returned for student to add middle initial. Valid or Invalid return?
Invalid
200
A student is matriculated and is posting continuous attendance with UOP in the BS/P program. The academic advisor has submitted new paperwork to you for the BSM program. What SOP should you refer them to?
Program Change SOP
200
Credentials order number can be found in this location.
OSIRIS - Student History - this order number should be used by the SAA to check the status of the credentials transcript order
300
Student previously matriculated and has previous attendance within the last 365 days in Online Associates program. The student has not and will not graduate from the associates program. You receive admissions documents for UOP BSHS/M program. What type of student is this?
Associates to UOP Transition
300
A doctoral student is required to have, "Current or a record of past employment in supervisory or management position". Is a teacher acceptable emploment?
YES
300
SAT is submitted for re-entry student who is requesting SSN override. SSN is already in the system because student previously applied for financial aid. File is returned for student to provide SSN. Valid or Invalid return?
Valid
300
SAA's are required to contact the enrollment counselor weekly for 3 consecutive weeks, and required to follow up with the student a minimum of ____ times via phone and email for awaiting research files.
Once
300
If you resolve a return before there is an "OO" code in OSIRIS, should you send the file back to the workflow?
No - you need to wait until QA has reviewed the file - they will enter the "OO" code and return the file to high priority workflow for you.
400
According to the FYS SOP, the student is required to be in track A, however the student wants to take UNIV/100. Is a track change necessary?
No - Academics can simply schedule the student for UNIV without a track update.
400
How can you determine if a campus is able to enroll students into an older version of a program without a SAC Appeal?
Program Extension List OR OVX OSIRIS Screen
400
Approved SAC Appeal on file for MBA 20. SAT is submitted for MBA 022. Should the file be returned for the student to enter into version 020?
No - student can go into version 20, or the most current version available for their campus
400
Can DD214s be used in lieu of AARTS, SMARTS, Coast Guard, and Community College of the Air Force?
No - CCAF cannot use a DD214
400
If you receive paper admissions docs from an Academic Advisor for a BSB/M program and there is a program on file for AABF and the student is already matriculated how do you proceed?
Refer them to there campus contact who will clear the student and create a new lead
500
Student has documents on file and has posted attendance within the last 365 days into a single course program. You receive admissions documents for an undergrad UOP program. What type of student is this?
New UOP Student
500
Re-entry student is going into the MSC program. They previously completed the portfolio course but have been out of attendance from the counseling program for over a year. Does student need to re-take the portfolio course?
YES
500
SAT is submitted for student who is required to be "currently employed or have access to a suitable work environment". Student lists Organizaiton Name, First and Last name of contact person, phone number, but does not list a description. Valid or Invalid Return?
Invalid - if there is no specific requirement for access no description is necessary
500
Do program changes completed prior to matriculation for students who have posted attendance require a finance managers signature?
No - any program change pre-matricualtion does not require the FM signature, regarless of attendance
500
What is the departments return rate goal?
2.00%
M
e
n
u