Admissions Process
Know Your Team
Phone Calls
Centura History
100

What is a CPS?

Career Planning Session

100

What team member was on a debate team?

Melissa

100

What are four things reps should cover in the phone call?

Employment

Education

Support system

Why?

100

What year was out name changed to Centura College?

2008

200

What should every student receive before their CPS?

College Catalog

200

What team member can do a backflip?

Will

200

What must each rep say at the beginning of every phone call?

"This is a recorded line."

200

How many Centura Campuses are there?

3

300

What is the scariest part of the admissions process to student?

Financial Aid

300

What team member auditioned for American Idol?

Raven


300

What is the one important part of the phone call that shows you were listening?

The recap
300

Who is our accrediting body?

Accrediting Commission of Career Schools and Colleges

400

What can be obtained at each point of the funnel?

Referral

400
What team member won the 50yd dash when they were in 3rd grade?

Ms. Alice

400

What is the expected number of phones reps should have each day?

80


400

Which campus is the main campus for Centuras?

Chesapeake

500

What are the standard metrics of the funnel?

L-A 55%

A-I 45%

I-E 63%

L-E 15%

500

What team member sang in a church choir for 15 years?

Storme

500

What is the purpose of the phone call in the admissions process?

To set a quality appointment that shows.

500

What year did Cotulla acquire the schools?

2024

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