Applicants
You call them 3 times, send the no show email.
How would you know the app is GPT and elegible for a discount?
Check Uni and campaign in SF prior to the call
What's the most effective form of communication for following up?
A phone call!
When they mention wanting to defer and reapply next year?
Use urgency and competitiveness. They can guarantee their spot now with the flexiblity of postponing their SD. They will have first pick of roles.
What should we always consider when using templates?
Personalizing intro and/or closing line
What do you do when your have a profile without a CV?
Send CV request prior to the interview. In the interview, get it in the first 5 minutes.
What are the indicators of a high buy?
Informed about our offerings
They know how it works
“I looked over your website”
My parents suggested this to me
“I have read all of the reviews”
“I’ve seen your testimonial videos”
I’ve been to my study abroad office
I’ve been to a webinar
I know when I want to start
How often should you follow up in the admissions asks channel about your app?
Daily
When they mention wanting to pay in a couple of months?
Use urgency around start date and deadlines. We can only hold their spot for so long.
When they say they want to dropout?
Decline with no reason template. Asking why if they havent mentioned it.
What is the nickname used for applicants who have unmeasured/unrealistic expectations of their placement?
Career Monster
How do you respond when your applicant mentions wanting to develop networking skills?
It's a cornerstone of our program. Our KNS series is a great way to help you build your network. We invite leaders of industry to come and share their knowledge and experience with you. It’s like a Ted Talk where you interactly directly with professionals and make strategic contacts.
What are key elements for your follow up correspondance?
Urgency and competitiveness. Create FOMO.
When they're concerned about the value/benefit of the internship
quality/credibility template, offer to chat with an alumni and encourage them to review testimonials
When they say the program is too expensive
Use NEPQ handling objection first, follow up with financial aid template. Concerned about fees template for virtual.
What do you do when your applicant cancel their interview on the same day?
What do you do when you applicant starts the interview with a monologue?
You guage the rest of the interview questions accordingly, pull as much information as you can from their first response. Ask fewer questions. Confirm more.
What's the strategy when your app asks for an extension?
Apply urgency, mention the spots left for their SD, guague the range they're looking for vs what you can offer. Come to a mutual agreement.
when they say the program is too expensive?
Use NEPQ to clarify, discuss, diffuse. Come to an agreement on a way to move forward.
When they ask if you can guarantee they'll be able to work in a specific subsector?
When they want a specific subsector template
What do you do when someone doesn't want to complete the interview due to fees?
You mention that we have multiple financial aid availble if they were to be accepted into the program and there is no cost to apply. This is just to determine their elegibility.
What is the essential information to have gathered to consider the call complete?
Educational background, passport, DOB, career fields, destination, SD, duration and accomodation
What's the strategy when they mention needing to discuss it with their parents?
Recommend a follow up call with parents and send discuss with parents template (personalizing it accordingly)
When they say they saw some bad reviews about us online
send "When they mention bad/negative reviews" template, offer to connect with an alumni, and reassure them with our placement guarantee.
When we can’t offer their specific interest?
Admissions asks: When we can’t offer their specific interest