Emails + Texts
True or False - emojis are not okay when texting prospective students
FALSE - emojis are everything.
*but know your audience
Which two pop artists that we are thinking of would potentially rather be called than emailed?
Carly Rae Jepsen (call me maybe)
Drake (hotline bling)
What is Franciscan's theme for the year?
List the book of the bible the scripture is from for double the points.
Jesus
Timothy
This exquisite enrollment ladiez office is where you go when you need coffee creamer
Kelli Beatty
You are sending an email to Bob, a student who has an unsubmitted app...
Write the best subject line for your email.
Personal - use name if possible
Clear - students skim fast; Franciscan over FUS
Curiosity/Intrigue - "Application almost complete - Submit today for a chance to win $1,000!"
Urgent - when appropriate
You get a call from a student and he lets you know that you are in "deep doo doo buddy, deeeep doo doo"
In three words, write down what you should do.
Run
Hide
Fight
Which of the following is not an actual inquiry in our system:
Da Yard Work Always Booking
Bleu Cellophane
Meet the Reaper
Lil Carpet Fresh
Dying Breed of Da Realest
Lil Carpet Fresh
The one thing Shelby Bennett cannot live without:
Coffee
Ipad
Her two dogs
Instant Ramen Noodles
Romance Novels
Ipad
A student texts you, "new number, who dis?"
What is the best text response to this student?
dis Jack from Franciscan, is dis John?
You call a student and they say "I can't talk, I'm actually busy right now" -- what is the best response?
Pick one person in your group to role play the best response to this line.
No problem at all - when would be a better time for me to call back?
List the full first and last name of the three members of our Student Success Department.
*must be spelled correctly
Gabriela Taylor
Anne Gabor
Aaron Foldi
This wonderful enrollment ladiez middle name is Marie
Tracy Mattern
A student emails you and asks, "Why should I choose Franciscan over another university?"
Write the best one-sentence reply
A response that ties in our academics with our faith.
"We combine rigorous academics with a supportive Catholic community, something very few universities can truly offer."
You have been on a call that is going way too long. The student finally takes a breath and says "I think that's all my questions". We know it's not.
Pick one person in your group to role play the best line(s) to wrap up this phone call during that breath.
Alright, Katie, It's been great talking with you - I'll go ahead and send you a follow up email on the things we discussed and we can go from there.
Affirm; offer clear next step; get off the phone.
UG and nontraditional enrollment departments have been given lofty goals for Fall 2026. Adding the goals together, what is the total new student goal for Fall 2026?
Points awarded to closest answer.
840 + 604 = 1,444
This beautiful enrollment ladiez favorite food is German Chocolate Cake
Pam Iams
*but can't eat it because she's allergic
There is no call to action text to send a student but they are overdue in your contact query. Other than Adam's somewhat questionable 'send me your favorite emoji' text -- write the most fun, engaging text to send a student...
*it needs to elicit a reply; make them feel good; keep FUS top of mind
toe the line - don't cross it.
You just received a new inquiry for the MBA program -- you call them and get their voicemail.
Choose one person in your group to role play leaving the best voicemail.
[SMILE] Hi George - This is Emily Cornett from Franciscan University!!! Thanks so much for submitting your application to our MBA program -- my brother's sister-in law's cousin is currently in that program and loves it!! I'll follow up with an email but feel free to give me a call at 1-800-PLEASEDONT - Look forward to connecting soon!
List the three new Assisi Heights Mini Dorms. The team with the most correct wins.
Casa Angelo
Casa Leone
Casa Masseo
This elegant enrollment lady did an internship at Oglebay Zoo
Deidre Cochrane