About NAU
What year was NAU founded?
National American University was founded in 1941
What is the cost per credit hour for an undergraduate Military student?
$166.66
What "progress code" should a lead be in, who states they are interested but wants a call back tonight?
Prospect
What is it called when we let the student do must of the talking during their initial interview?
80/20
Who is responsible for completing the FAFSA?
The Student
What is the name of the collaborative support system we provide for students?
Graduation Teams
What kind of tuition reduction do Undergrad Alumni students receive?
10%
Who is the Director of Financial Services?
Stephanie Jones
When interviewing a student, we should spend the most time in this area of the Call Guide.
Motivation & Awareness
Who is responsible for reaching out to 100+ prospective students daily, or at least spending 2 hours daily conversing with prospective students?
Enrollment Service Advisor
Who acquired NAU in 1962?
Harold D. Buckingham
At what point do we start charging students for their courses?
After they attend past Day 8 of classes
Where do students go to take their Virtual Maverick Orientation?
Desire2Learn( D2L)
Before we end a conversation with a prospective student, we should do what?
Confirm contact info, schedule the next conversation, and provide next actions to complete
Who is responsible for providing quality training on a weekly, daily, and monthly bases?
Enrollment Training Manager
Who is the NAU accredited by?
The Higher Learning Commission
Joe is bringing in 67.5 transfer credit hours into his Bachelor's Degree in Criminal Justice. What is his tuition rate per credit hour?
$333.00
What is Zoom?
Phone system, internal communication tool
When is the best time to ask a student for a referral?
There are several opportunities throughout the conversation to ask for a referral. Some most common places would be when they discuss their support system ( friends, family etc), or when we have build value with the student.
Who is responsible for the success of students after they have attended past day 8 of classes?
Student Services Advisor
What is the NAU Mission Statement?
National American University provides innovative learning experiences in a caring and supportive environment for individuals of diverse backgrounds, cultures, and abilities, preparing them for success in competitive technical and professional fields.
List all ways a student can pay for their schooling?
Grants & Loans
Scholarships
Military benefits (VA & MTA)
Cash
We recommend students spend _______ hours a day per each class.
1-2 hours
Why do we ask students about their fit for online classes?
We are 100% online.
Learn more about their computer skills, check on their technological setup (ensure they have a reliable computer and internet
Discuss their plan for time management.
Who is responsible for assisting students with their funding options and completing all financial aid documents?
Finance Service Representative