Staffing
It is important to hire partners who reflect this.
What is Our Missions & Values?
This is key to partner satisfaction and helps support a work-life balance
What is Scheduling Consistency?
Playbuilder uses this logic to design plays based on daypart and drive thru vs cafe vs MOP.
What is Channel Mix?
This tool allows us to observe the experience our teams are creating throughout different day parts
What is the Store Scan?
This is the ability of an individual to transform and shape the opinion of others
What is influencing?
It takes this many weeks to have an applicant hired, trained & customer ready.
What is 5?
Prior to writing schedules, store managers review and follow this to determine and plan activities that need to happen
What is SM Weekly Scheduling Activities?
For stores to remain CSR, this strategic play should only be deployed for 2 hours and only used when communicated in Play Builder
What is GO Mode?
This is the environment that you create for your partners. It is the mix of your organization's leadership, values, traditions, beliefs, interactions, behaviors and attitudes that contribute to the emotional and relational environment of your workplace
What is Culture?
Having distractions (ie cell phones, email) put away during a conversation is part of this
What is Active Listening?
These tools help managers determine & assess staffing needs.
What are the Availability Assessment tool & the Partner Planning tool?
When accurately captured in the system, store managers can easily write schedules that create a great partner and customer experience.
What is Partner Availability?
This deployment principle is your plays opportunity when multiple partners are doing the same job and partners are communicating to each other about what role they should be in.
What is clarify roles?
This Partner Network supports and empowers the next generation of Starbucks leadership.
What is NEXT?
This is the first & most important step in effective communication
What is Establishing Trust?
Three key pieces to checking & adjusting your staffing plan are business analysis, this, and adjusting the plan.
What is Partner Feedback?
This is time scheduled to support non-customer related activities that enable day-to-day store operations
What is Admin?
DTO, Drive Bar & Warming are the only positions that must be wearing these at all times.
What are headsets?
These are partner-led groups that bring together partners with shared identities and experiences, along with allies. They are sponsored by the Inclusion, Diversity, Equity & Accessibility team to foster a diverse and inclusive workplace aligned with the Starbucks Mission & Values.
What are Partner Networks?
Transforming words into results is part of this form of communication
What is Communicating with Impact?
Too few partners result in gaps in coverage and this.
What is a negative partner & customer experience?
Prior to writing the schedule and with DM approval, there may be times store managers need to adjust this to support local business impacts like special events
What is Forecast?
This new feature allows you to adjust routines on each play to ensure your Play Builder reflects what is actually occuring on your floor.
What is flexing routines?
Brendan & Delma are actively involved in this partner network.
What is WIN or Women's Impact Network?
Engaging in open, honest, and candid conversations with others; accurately and concisely conveys key points & main messages across different settings and audiences
What is Communicating Effectively with Candor?