General
Confidentiality Policy and Procedures
What is all ADRC staff are expected to be familiar and comply with?
Respect for the privacy and best interest of our customer
What is one principle of confidentiality?
Person’s name, date of birth, Social Security number, any care services the individual has
What is confidential information?
A signed authorization form the customer or their legal representative.
What is written consent?
ADRC staff must report to their supervisor any breach in confidentiality as soon as it is discovered.
What is DHS requirement of compliance?
Staff, volunteers, board members and contractors
What is confidentiality policy applies to these folks?
Staff providing OC, I&A, benefits counseling, functional eligibility determination, enrollment counseling and other ADRC services
Who has access to confidential customer information?
Verbal authorization form the customer or legal representative
What is verbal consent?
Annual distribution and review of the confidentiality policy, explanation of types of information considered confidential, signature and non-disclosure agreement
What is DHS training requirements?
Do not access information about your family members, neighbors, or friends.
What are staff actions to safeguard the confidentiality of our customer?
“Need to know” and “Minimum necessary” standards
What is guiding principles of the Confidentiality Policy?
Be informed about the confidentiality policy, see their records and be notified if there is a breach in confidentiality.
What is customer rights?
Substance use disorder, school records and medical information
What is information that requires written consent prior to disclosure?
Ensure conversations with and about customers are private. Be cognizant of your volume, identifying information when meeting customer in public.
What is safeguards to protect confidentiality?
Never leave your laptop unattended or in an unlocked car. When leaving a laptop in a locked vehicle, be sure it is out of sight and encrypted.
What are staff actions to safeguard the confidentiality of our customer?
Customers should be told that the information they share with the ADRC is kept in confidence and may be shared, when needed, with the customer’s consent.
What is informed consent?
Income, bank statements, assets
What is confidential financial information?
Transferring the long-term care functional screen for enrollment purposes.
What is no consent required?
Terminate access to customer information and data systems when someone leaves their employment with the ADRC.
What is responsibility of local security officer?
Documents that are no longer needed are shredded.
What is measures to safeguard the privacy of customer records and data?
Reporting abuse/neglect, cooperating with public health, APS, law enforcement, court order and emergency situations.
What are the limits of confidentiality?
Person’s physical or mental health, functional status
What is confidential information?
A written release of information or verbal consent may be rescinded by the customer or their legal representative at any time.
What is customer right to revoke consent?
The ADRC may share customer information and records without the individual’s consent in order to cooperate with a law enforcement investigation.
What is disclosures permitted without consent?