MMB
What is considered the left side of MMB?
Billing Information
What items can we send out to a customer?
Decals and Signs
What action code is used if a customer pays 66% of their balance and wants to stop cancellation?
ACAW
What function is used to apply an adjustment/Credit
Ctrl+Shift+A
What is QSP?
Quality Service Plan
Where do you find the systems that are being monitored?
Monitoring Tab
Does the RMR in Chudly Include Taxes?
No!
What is ICLTRK
Inbound Call Payment Tracker
What type of function would you use to type a incident?
F5
What is your DOA limit?
$250
What save offer would you put if its a RPC?
NO30
How do you process a refund via credit card or ACH?
Billing Tab-Balance View-Refund
What is JIUPDT used for?
To place a customer back on an installment plan
What function key is used to bring up A/R History?
Ctrl+F6
6
What is a way to verify EasyPay?
Alt+Shift+E
The billing history is separated into 5 columns.. What are these Columns?
Invoice#, Date, Description , Amount,Balance
What is the action code used to pull an account from collections?
OCA
What are the functions to process a ONE-TIME payment?
Alt+Shift+P
True or False:
Are you allowed to tell a customer the specific price breakdown of what they are paying for?
False
TRUE or FALSE:
A caller is able to set all sites up on different payment methods?
TRUE
What is EXPRESSED CONSENT?
Confirmation to send texts or make calls to the provided number on account
What is the code needed to synchronize two different billing cycles?
CONSYN
What are the high keys to locate the PIC?
Ctrl+P then click Site/System
Where does a customer send proof of payment if an agent is unable to find it in MMB or Chuddly?
checkresearches@adt.com