ADT vs ADT *Who's it going to BE?*

ACTION CODES/HOTKEYS

100

This is the action code for address change.

ADDRES

200

The function keys to submit a refund....

Alt-Shift-R

300

To stop pending cancellation and reinstate a customer's contract, we would use these two codes.

ACAW 

REVEOT

400

To use this action code, the customer must be on Easy Pay and the account has to be current.

JIUPDT

500

This hotkey (Ctrl-F10) is used to access this tab in MMB.

Job Audit

COMMUNICATION

100

Some ADT security systems will use this device acting as a cell phone to communicate with ADT contact centers.

Cellbridge/ Cell guard

200

True or False 

A timer test with a zone of E602 specifies the communication method.

False

According to CID codes, a timer test with a zone of E602 does not specify the communication method

300

This acronym describes the 5 methods of communication for ADT security systems.

H=LANDLINE

U=CELLULAR

N=DEALER/LANDLINE

T=CELLULAR

R=BRINKS BROADVIEW

400

This device is used to maintain communications paths compatible with landlines.

RJ PHONE BLOCK

500

CS numbers starting with these letters and numbers are compatible with ANY ADT security system.

H_

N_

U38_

U68_

CHUDLY

100

True or False

A customer's address can be used to locate their account.

True,

address= street number and zip code

200

To express consent, we will use this tab in CHUDLY.

Preferences

300

These tabs are used to send out a copy of an invoice.

INTERACTIONS, ORDERS & DOCUMENTS

400

These two forms of information is needed to process an express payment.

zip code 

ADT acct number 

500

This icon in CHUDLY is used to access quick links.

TOOLS (MAN ICON)

MMB

100

To view notes on the account in MMB, we use this tab

Incidents

200

To process a one-time cc payment in MMB, we use these 2 windows named....

Easy invoice payment, cards on file

300

To view the most recent credit in A/R history on acct we use this tab.

LAST CREDIT

400

True or False

The system configuration tab in MMB is used to show what a customer is monitored for.

False

500

Im looking to find out what cellular carrier this system has in MMB. I would use these steps to locate this information.

MONITORING, CLICK SYSTEM, OPTIONS

ACCOUNTS/BILLING

100

The customer must pay this percentage of the balance of contract to stop cancellation.

66% of BOC

200

I need to process a credit in MMB for this customer.

I will use this billing disposition code.

XCPTN

exception to satisfy cust

300

TRUE OR FALSE

We can process a payment for Informix billed accts in MMB when CHUDLY is down.

False

400

The cust wants to make sure they are enrolled in easy pay. I would access this information by clicking.....

Contracts tab, Invoice summary, and Pre-Auth tab

500

When collecting from a small business, I will be asking for....

ACCTS PAYABLE DEPARTMENT