Benner's Theory - 5 levels
Standards of Care
Nurse and Autonomy
Promote Better Outcomes
informatics and quality
100

What is a novice?

no experience 

eg: new grad RN

100

Are Standards of Care and Standards of Practice the same thing?

YES

100

Can the nursing profession set standards and regulate itself?

YES

100

Basic ways to reduce medication errors


5 Rights

Barcode Scanning 

100

Significance of EHR 

link electronic written orders with EHRs regionally and nationally

200

Advanced Beginner 🌱 

- kinda acceptable performance 

- can make judgements

200

Who establishes Standards of Care and Practices?

Joint Commission

ANA

National League for Nursing

200

Nursing organizations provides what? 

Governance for the nursing profession

200

How to promote better outcomes in our work environments

blame-free environment allows people to report errors 


just culture - balance blame-free environment and accountability.

200

what is quality, according to IOM (institute of medicine)?

degree to which health services for individuals and populations increase the likelihood of defines health outcomes and are consistent with current professional knowledge 

300

📅 Competent

2-3 years of experience

can organize and plan 

knows what's important and not 

300

What is the Nurse Practice Act?

legal acts that regulate the practice of nursing in US

- each state has their own nurse practice act 

- goal: to protect the public 


300

What organization created the Code of Ethics?

ANA

300
Define DMAIC

Define problem, Measure data, Analyze data, Improve with solution, Control - start measures to sustain and change/ monitor the process to make sure goals are met.

300

what is quality improvement?

systemic and continuous actions to leads to measurable improvement in healthcare services and health status of targeted patient groups

400

🔮 Proficient

3-5 years 

perceives entire situation instead of parts

has holistic understanding of pt 

able to make good, makes-sense decisions

focus on long-term goals 

400

Responsibility vs Accountability

responsibility - perform assigned task reliably and dependably, to the best they can


accountability - guides performances 

400

What are some standards of professional performance for nurses?

- maintain collegiality with peers

- collaborate w/ care team

- pursue education 

400

What is Lean Six Sigma?

methodology to reduce waste and provide consistency in quality of care delivered to pts

400

what is quality management?

evaluating processes to correct problems before harming a patient and to prevent errors in treatment. Goal is to have care be cost effective

500

🧙‍♀️ Expert

- performance is fluid, flexible, highly proficient 

- understands situations and demands 

- highly intuitive and analytic in new situations 

500

What keeps us nurses accountable?

1. specialized education

2. body of knowledge - EBP

3. Oriented to service - driven to help others 

500

What is Chain of Command and example?

hierarchy in organization 

- CNO, Director of Service Lines, Unit Managers, Charge Nurses, Staff Nurses

500

What is the goal of Lean 6 Sigma?

eliminate waste to maximize value 

500

What is a sentinel event?

unexpected event involving death or serious physical or psychologic injury or the risk of


eg: losing a limb, procedure on wrong limb, unanticipated death of a full term infant, d/c infant to wrong family

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