Error codes
Miscellaneous
2FA
Easy Sign-in
Member Products
100
If a member gets erroneously gets VAL 002 what should your next steps be?
Do high risk procedures and then unblock security questions
100
When actioning in TMX, what can decisions can we use?
- ATO fraud confirmed
- CCO not fraud
- Member authorized
100
When is 2fa prompted for a member?
- When they sign into a new device
- When they have no trusted devices or browsers
2-Step Verification via Digital Banking - NFCU eNet
100
Can a member use Easy Sign in on their personal and business accounts on the same device?
No
100
If member taps on DCI link, signs in and gets a white screen what should the member do next?
copy link and paste in private window
200
You do not have permission to perform this task indicates what?
Transfer access in OLB/ATS/VID is restricted.
200
What should we advise a member to do if they are unable to synch to 3rd party site?
- apologize to the member
- advise that 2fa is a necessary security feature
- suggest that member contact the merchant for assistance
200
Can remember me having a excess amount of browsers and devices affect two step verification?
Yes.
200
Other than remember me, what can cause a member's face id to not be accepted?
- The biometric needs to be reset
- the camera needs to be cleaned
200
What do you if member can not find the verification for verifying their digital card?
Transfer to digital wallet department
300
What are the steps to complete authentication failed error code for Android (list at least three)?
1.Try accessing NFCU through online browser (If failed proceeded with step 2)
2. Open the 'Settings' on your phone
3. Go to web broswer
4. Tap "Clear History and Website Data"
5. Select "All History" and "Close all Tabs"
6. Tap "Clear History" (Then Reattempt)
7. Uninstall the app
8. Reinstall the app
9. verify OS version
10.check for VPN/Private relay
11.Swap from/to Wi-Fi/cellular (Then Reattempt)
12.If issues persist reset Remember Me (Then Reattempt)
13. Check TMX block (Digital/ZelleH&S only)
14.try access on a different device
15.Submit Digital support ticket.
300
Can attorney in fact reset a member digital banking credentials?
300
How many times does a member need to log into the account to remember the device?
3 times
300
How do your resolve the passcode disabled error message?
- click sign in as a different member
- sign in
300
How long does a member have to wait until they have to sign eprompt?
Two hours
400
What are the steps to complete authentication failed error code for iPhone(list at least three)?
1.Try accessing NFCU through online browser (If failed proceeded with step 2)
2. Open the 'Settings' on your phone
3. Go to web broswer
4. Tap "Clear History and Website Data"
5. Select "All History" and "Close all Tabs"
6. Tap "Clear History" (Then Reattempt)
7. Uninstall the app
8. Reinstall the app
9. verify OS version
10.check for VPN/Private relay
11.Swap from/to Wi-Fi/cellular (Then Reattempt)
12.If issues persist reset Remember Me (Then Reattempt)
13. Check TMX block (Digital/ZelleH&S only)
14.try access on a different device
15.Submit Digital support ticket.
400
How would a member unenroll from OLB?
- Complete the Withdrawal of Consent to 652A (NFCU 651) and save it to your desktop.
- Submit a digital ticket
- advise the member that they will no longer olb access in 21 days
Digital Banking Maintenance - NFCU eNet
400
How long does a member not log in to a trusted browser for 2fa to be prompted?
What is the time frame for a member to not log as trusted browser to have 2fa prompted?
35 days
2-Step Verification via Digital Banking - NFCU eNet
400
Up to how many trusted browsers can a member have in remember me?
20 browsers
2-Step Verification via Digital Banking - NFCU eNet
400
How do you fix : Message: Card Activation - Looks like we experienced some technical difficulties with activating your card. Please call Navy Federal at 1-888-842-6328 for assistance.
Resolution/Workaround: Please ensure the debit/credit card is active and have the member remove any expired/negged cards from their Digital Wallet.
500
What is the first step in trouble shooting access denied error message?
Determine if the member is in an OFAC restricted country
Access Denied Errors - NFCU eNet
500
Which column is equivalent to hardware id in TMX?
Smart ID?
500
In what conditions can we add
When member
- is technically challenged
- is in boot camp or deployed
- system issue
500
How many remembered devices can a member have in remember me?
5 devices
2-Step Verification via Digital Banking - NFCU eNet
500
Can a member overpay on a credit card
No. That was retired in V7.