Kinda Sorta
This is the main focus of a Renters policy
What is Coverage C Personal Property
This Lead offer should be one we advise on when a customer is calling to add a swimming pool.
What is PLP
This is the meaning of H.P.P
Home Protector Plus-State Specific
Property Cheat Sheet - State Specific
This is the 1A and 1B to do on a call, when a customer is calling in: 1) Upset about their rate, 2)Has a quote from a competitor, & 3) Cancelling their policy for competition.
What is:
1A - Empathize & Acknowledge
1B - Run The Router
Rate Call Process
These are 3 common Deductibles you will likely see on a Home Policy
What is:
All Peril
Wind/Hail
Hurricane
This coverage extends when a customers dwelling become uninhabitable and helps pay towards additional living expenses.
What is Coverage D Loss of Use
What is Property Details
Check off Swimming Pool
These are the 3 main impacts of H.P.P.
What is:
Increased Dwelling Replacement Cost
Increased Personal Property Replacement Cost
Increased Loss of Use-Actual Loss
Home Protector Plus-State Specific
Property Cheat Sheet-State Specific
This is the tool used after you determine you will need to take ownership on a renewal rate call to educate the customer on what impacts their premium.
What is Renewal Comparison Tool
Rate Call Process
This credit is available to Homeowners in FL who have documentation completed by an approved licensed inspector
What is Wind Mitigation Credit
Wind Mitigation-State Specific
This coverage is available to condo owners to cover shared community expenses such as damage to a community pool, clubhouse, courts, etc...
What is Loss Assessment Coverage
What is:
1. Run the Replacement Cost Estimator
2. Take the Estimator value and add the value of the pool to it.
3. Update the coverage with the total number
4. Advise of premium and complete transaction
This is the usual minimal amount of Coverage C a customer is required to have if they choose not to have HPP
What is 40% of Coverage A
This is the hit, hit, hit verbiage for home rate reviews to simply and directly educate the customer on what impacted their policy this year.
What is:
Each year our underwriters look at 3 things to make sure we are able to keep our promise of protecting your home:
Hit 1) What you do or claims on the policy
*If you see a claim speak to it- If there are no claims-congratulate
Hit 2)Applicable discounts
*Do not deep dive on discounts-
If they are not bundling (biggest savings) speak to it- if they are congratulate
Hit 3) And finally, what it would cost to rebuild your home this year based on labor and materials cost for the square footage of your home.
Similar to Flood, this state requires a separate Wind Policy
What is Hawaii
Wind, Hail & Hurricane-HI
What is 10% of Coverage C Personal Property
This is the question we need to ask if the swimming pool is detached from the home and the value is included in the current Coverage B amount.
What is-Is this amount sufficient for your swimming pool and everything else you have on your property?
Anytime the customer wants to change their Coverage A amount we must use this tool first.
What is Replacement Cost Estimator
This is the last option after a customer has refused changing deductibles, lead savings offers and even removing HPP where applicable.
What is- Set expectations regarding the replacement cost estimator
This document is what we use when a customers Application has incorrect information.
What is Acknowledgement of Incorrect Information Letter
Customer Communications Database
This is Special Dwelling Limit on Condo Policy
What is- Any Coverage A amount on a condo policy above the 10% of Coverage C amount
This is the process when the swimming pool is detached from the main dwelling and the value of the pool is higher than the current Coverage B limit or the customer advises that the current limit is only sufficient for other structures already on the property (shed, gazebo, fence, etc...)
What is-
1. Add the value of the pool to the Coverage B amount
2. Click Other Structures Details hyperlink to update why we are increasing Coverage B
3. Advise on premium
4. Complete transaction
This is the highest and lowest we can increase and decrease Coverage A after running the RCE.
Up 50%
Down 80%
Dwelling Increase or Decrease Requests
This mindset verbiage is what I will be comfortable in when I can see that there is no realistic option in either reducing premium or saving a policy.
What is-This is the best rate Liberty Mutual can offer at this time.
This letter is used when it has been determined that the coverage increase the customer is looking to obtain, is already built into their policy with HPP.
What is HPP Explanation Letter
Customer Communications Database