Laws & Legal Principles
Grievance Know-How
Representation Rights
Steward Skills
Union Basics
100

This law sets minimum standards for wages, hours, and leaves in Ontario.

What is the Employment Standards ACT (ESA)?

100

These are the circumstances that may explain an employee's misconduct and reduce the severity of a disciplinary penalty

What are mitigating factors?

100

This principle ensures stewards represent all members fairly and without bias.

What is the Duty of Fair Representation? 

100

This is who you should not seek advice from when wording a grievance.

Who is the employer's Labour Relations representative or Human Resources?

100

This is the name of the national union that represents federal public service workers in Canada.

What is the Public Service Alliance of Canada (PSAC)?

200

This principle determines which law takes precedence in workplace rights disputes.

What is the Hierarchy of Legislation?

200

The employer’s formal response at the final step of the internal grievance process.

What is the Final Level Reply?

200

This type of meeting allows a member to have union representation when facing potential discipline.

What is an Investigatory Meeting or Disciplinary Interview?

200

This meeting is a regular opportunity to raise workplace issues with management.

What is a Union-Management Consultation Committee meeting?

200

This person is often the first point of contact for members in the union. 

Who is your Steward?

300

This legal concept applies when an employer makes major changes that force an employee to resign.

What is Constructive Dismissal?

300

This is the term for the responsibility to prove your case in a grievance.

What is the burden of proof?

300

This type of documentation focuses on what an employee can or cannot do, rather than a diagnosis.

What is Functional Limitation-Based Documentation?

300

This is a key skill for stewards when listening to members and gathering facts.

What is active listening?

300

This term describes the process of negotiating employment conditions between union and employer.

What is Collective Bargaining?

400

This principle prevents a party from going back on a commitment if the other party relied on it.

What is Estoppel?

400

This type of grievance is filed by the union on behalf of multiple members or to address a policy issue.

What is a Union Policy Grievance?

400

These two sources secure your right to represent members.

What are the Collective Agreement and Labour Legislation?

400

This is the term for resolving issues informally before filing a grievance.

What is informal resolution?

400

This is the name of the process used to resolve disputes when grievances are not settled.

What is arbitration?

500

This standard must be met for an employer to impose discipline or termination under a collective agreement.

What is Just Cause?

500

This principle may be considered violated if a member is denied representation during an internal harassment investigation.

What is due process?


500

This concept allows a person with a disability to take on more personal risk in the workplace.

What is Dignity of Risk?

500

This is the best way to document a conversation with a member or management.

What is taking detailed notes or writing a summary email?


500

This concept encourages stewards to build inclusive workplaces across race, gender, and identity.  

What is Equity and Anti-Oppression Advocacy?

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