Order Verification
This is the first thing we should confirm/investigate before the patient arrives for their appointment.
What is that we have a valid and correct order?
Once a patient is Signed In for their appointment, this is the next step in the process.
What is ensure everything is verified and Check In?
This is the correct color and style of shoes to wear for your Non-Clinical Front Desk Role.
What is black closed-toe shoes? No sneakers are allowed.
This is the amount we should attempt to collect at time of service.
This is the team that is our first resource for gaining authorization for CTs, MRIs and Humana Gold patients.
What is the Pre-Access Team?
When verifying orders, you must always confirm that the procedure matches this other item.
What is the diagnosis code?
This is the appropriate greeting when a patient comes into your location.
What is "How can I care for you?"
This is what must be displayed on all shirts and jackets worn while at work.
What is the embroidered AdventHealth logo?
These are the type of appointments that must be authorized by insurance at time of service.
What are CTs, MRIs, and most appointments for patients that have Humana Gold?
This is the number of patient identifiers we need to collect before sharing PHI.
What is 2 identifiers?
If doing order verifications for your site, this is the account we must ensure is attached to the appointment to have insurance run.
What is a Hospital Account?
This is the goal for the Patient Checklist.
What is to clear all errors and get the "Big Green Check?"
This is the type of bottoms that can be worn.
What are black dress pants? No capri/leggings are allowed.
In order to accept a payment that is less than 50% of the total amount due, this is who you need to contact.
Who is your location manager?
These are the types of orders that DO NOT need to be printed for our techs.
What are EMR orders?
This is what must accompany all Diagnostic Mammogram orders.
What is an Ultrasound Breast order?
When checking in a patient, these are the two PHI related forms that we have to have our patients sign.
What are HIPAA and Treatment and Consent?
This is the appropriate style for facial hair.
If a patient's CT or MRI is not approved authorization, what are the next steps if patient would still like to proceed.
What is self-pay full amount at time of service?
This is the form that must be filled out and signed before we give patients any reports or images.
What is a Release of Information (ROI) form?
When checking to see if an order is valid, these are the 7 things we need to verify.
If a patient has decided to self-pay for their appointment, this is the paper we have them fill out and the box we check in their chart.
What is Self-Pay Waiver and "Do not Bill Insurance?"
This is the appropriate length for fingernails.
What is 1/4" past the tip of your finger?
This is where we look to determine if an ABN is needed for the patient to proceed with their appointment.
What is the Pre-Access notes?
This is the next step when a patient would like an additional physician to have their results.
What is CC additional physician under ancillary order?