Misc.
A student wants to drop their FHUM and FYS courses and add two different courses. Is this allowed?
What is no?
Should you spread out all of your textbooks and start working on a really intense project?
What is no?
What are some examples of inappropriate clothing to wear to work?
What are sunglasses, hats, see-through clothing, exposed undergarments, short skirts/shorts, low-cut shirts?
When is the last day a student can add an online course without special permission from Sarah?
What is Wednesday, August 31?
Where can you quickly access links, information, processes, and procedures?
What is One Note?
An international student wants to withdraw from SNHU. Which offices do they need to meet with and in what order?
What is meeting with Academic Advising and International Student Services?
Can you use headphones at the front desk?
What is no?
What do you need to wear during your shift?
What is your nametag.
What is the name of the English course you can take to prepare for ENG-120?
What is ENG-105?
What screen in Colleague would you check to see if a student has been SAP'd?
What is SAPV?
A student wants to move a course to a spot that a course cannot automatically flow into. What do they do?
What is work with their advisor on a Petition to Amend form.
What do you need to complete (outside of checking students in) during your shift?
What is the Daily Task Sheet?
Something came up and you need to miss your shift next Tuesday. What do you do?
What is finding coverage at least 48 hours in advance, posting in Teams and tagging Shannon.
What is a course specifically designed for tiered students who are looking to improve learning skills and strategies?
What is LSS-100?
What is the name of the program that we use to schedule appointments?
What is Bookings?
A student wants to move a course on their program evaluation to a different (eligible) spot. What do they do?
What is meeting with an advisor to complete Service Portal inquiry with the Registrar's Office.
A parent called into the office and is looking for information about their child. How can you help them?
What is putting them on hold while checking Perceptive Content to see if a FERPA is on file?
How many team meetings are you required to go to?
What is all of them?
A student is in 5 classes and wants to drop 2 of them. Why might you advise against that?
What is below full-time and risk losing financial aid?
What is the name of the program you will send messages to advisors to let them know their appointment is here?
What is Teams?
What is the internal transfer process for someone not advised in our office?
What is meeting with an advisor in our office who works with their school.
A student has a question that you don't have the answer to. What do you do?
What is ask for help from someone else in the office.
What is the GPA requirement needed to maintain employment in the office?
What is a 2.5 GPA?
A student just switched into Biology and is looking to register for calculus. How can they register for this course?
What is taking the math placement and working with their advisor to get registered?
What screen will you use most frequently in Colleague to view a students advisor, program, and if they are active?
What is SPRO in Colleague?