Dedicated Model
What should a voicemail include?
Your name, role, University of Arizona Global Campus, direct reason, call back extension *bonus if you give your hours*
What should your conversation look like with a student who had an unsuccessful grade?
Discover, offer support resources if applicable, potential TCR, rescheduling
What is the status you need to see in embrace to finish up the program change?
Complete
What does the orange rectangle mean next to a student's name on progression dash?
on ALR
How many future classes do we want on a student's schedule to keep them off of the BMC list for CAST team?
Share a benefit of dedicated advising
building connection because its your students, consistent experience for your students, you know their story
What is a best practice with scheduling a retake class?
Ideally schedule as the next class, if not, at least in the same payment period if possible. *TCR has to be within 6 months
What if your student says they didn't receive the email with program change steps?
Guide them to the website, go to apply now and get into application portal that way - don't actually need the email
How would you find your students who aren't scheduled?
click your name for advisor then go to student has course scheduled and click no
What is QTR?
qualified tuition reduction - now in our populations
What is the SLA for returning voicemails?
Within one business day
If the student asks you about the cost of the course/ how to pay that, what should you do?
Transfer to finance!
What do you need to do in Campusvue if you see your student has FA or PELL listed as a payment option?
Look at payment period to see classes in payment period - run hypothetical degree audit - look for courses taken not applied
If you get stuck in progression dash/you aren't seeing what you wanted to see, what can you do?
clear all filters button, manually uncheck all you have checked to start fresh
HR activity: and student is on a break, what should you do?
Call anyway! chance to check for course approval, remind them to send it - remind of return date and make sure they are prepared to return then.
What should you tell a student on skill?
You will help, and in that interaction tell them who their advisor is, how to reach them - what team they are/hours especially if they are with a weekender or Dion's team.
What are some things you want to check/advise on when it relates to grades and retakes?
examples: what number UG is this - 3CUG dismissal policy, attendance beyond day three and dropping is a W
What if the student says their email isn't working to get into the application portal?
Have them reset the password
Focus mode - then ALR Request Date - back to report
What do we need to complete an attendance appeal?
Student statement (w/ detailed plan of action to finish successful), instructor statement if class is over, grade check from SSA, checklist
What can you do to build connection with your students?
answer may vary; suggestions: find common ground, share experience, remember something they say and work it into future interactions
What can you do with a D grade in a competency course?
schedule substitute competency course - moves D to elective pool.
What should you do if you see the program change status in embrace as signed and submitted and its been more than 15 minutes?
tap in Bethany/manager, check action items, check for multiple applications, check opportunities *NO BTS TICKET :)
How can you see detailed information about a student's class performance using progression dash?
when you have student up, click on course in course detail and then you should see details of class in assignment detail
What is re-engagement metric tracking?
courses taken - we are looking at them by start in a month - retention metric