INSURANCE
We do not accept these 3 insurances.
What are
-Kaiser
-Medicare Parts A & B
-Veterans Assosciation
?
These 3 pieces of information need to be verified before providing any personal information.
What is spelling of last name, DOB, last 4 of SSN?
"How much will my copays be?"
"They should stay the same as they are now."
The guys who started Pillpack.
Who are TJ Parker and Elliot Cohen?
The acronym for someones main prescribing doctor.
What is a PCP?
These RX numbers are gathered from the pt's insurance card.
What are the RXBin, RXGRP, and PCN numbers?
How often you should check your email and approve your punches.
What is daily?
The 2 reasons we do not send a 90-day supply.
-too large to ship, as they are rolled
-many of our pts deal with changing doses, and a 30 day supply makes it easier for us to adjust
*we don't want you to pay for a 90 day if the prescription will change and you'll have to waste those pills anyway*
You should clock out at these times
What are break times & end of day?
Pillpack Sales Teams.
What are Apollo, Athena, Hercules, Nike, Morpheus and Zeus?
This is the company we go through to provide medications for customers without RX insurance.
What is GoodRX?
Someone needs to have either of these 2 things to signup someone else.
What is Power Of Attorney or Verbal Consent?
This is the reason we require an electronic MOP for every pt.
What is safety/copays?
You can find your paystubs here.
What is ADP?
You will do this when you get a "Pharmacy Non-Contracted" code.
What is letting the pt know we are currently not contracted with their plan and properly ending the call?
This is when someone has more than one insurance plan., e.g. Medicare & Cigna.
What is dual eligibility
You MUST ask for this after gathering each individual medication.
What are refill dates?
This is how we prevent pt's packages from theft.
What are discreet packaging & options to sign for delivery?
what is notate the prices and pt's approval?
What is the acronym for "As Needed" medications?
What is a PRN?
These pieces of information MUST be in the signup tool before prequal can assist you.
What is demographic info, primary care doctor, and current pharmacy info?
The DTS we do NOT provide.
What are pumps and meters?
"How does Pillpack make any money?"
"We work the way every pharmacy does. Insurance companies pay us to help provide their members medications. Because we don't have any brick and mortar store fronts, we don't have to keep up on those expensive rents and we can pass those savings onto you.
You need to lock your computer screen during these times.
What is anytime away from your desk?
M/I Group Number
What is missing/invalid?