WHAT IS THE REQUIRED TIME-FRAME FOR CONVERTING DM CASES & CLINICAL SCORING UPDATE ACTIVITIES TO CM?
48 HOURS
100
WHICH BEHAVIOR OF EXCELLENCE ARE THESE EXAMPLES OF:
•PARTNER WITH OTHERS TO PROVIDE EXCEPTIONAL SERVICE
•MAKE APPROPRIATE AND EFFECTICE HANDOFFS
•THANK OTHERS FOR THEIR CONTRIBUTIONS
BE COLLABORATIVE
100
WHO IS THE VICE PRESIDENT OF OUTPT ENTERPRISE CARE MGMT ?
SHARON RUDNICK
100
WHAT ACTIVITY TYPE IS USED FOR THE NEXT PATIENT CONTACT AFTER SPEAKING WITH AN ENROLLED PATIENT THAT THE INITIAL ASSESSMENT IS NOT COMPLETED?
CCM ASSESSMENT CONTACT #1
200
WHAT TYPES OF CASES ARE FOLLOWED BY THE ADVOCATE CENTERED CARE MANAGERS
ADVOCATE ASSOCIATES AND THEIR FAMILY MEMBERS WHO HAVE HUMANA HMO OR EPO PLANS
200
WHAT ASSESSMENT REPLACED THE INITIAL CONTACT AND COMPLEX ENHANCED ASSESSMENTS?
ADVOCATE CUSTOM INITIAL CCM ASSESSMENT
200
WHICH BEHAVIOR OF EXCELLENCE ARE THESE AN EXAMPLE OF:
•CREATE A POSITIVE FIRST AND LASTING IMPRESSION
•ACT WITH INTEGRITY IN EVERY SITUATION
•LEARN FROM EXPERIENCES AND SEEK NEW KNOWLEDGE AND SKILLS
BE PROFESSIONAL
200
WHO IS THE ADVOCATE PHYSICIAN PARTNERS DIRECTOR OF HUMAN RESOURCES?
AARON WITKOWSKI
200
WHAT ACTIVITY TYPE IS USED FOR THE NEXT PATIENT CONTACT AFTER SPEAKING WITH AN ENROLLED PATIENT THAT THE INITIAL ASSESSMENT IS COMPLETED?
F/U CCM CONTACT #1
300
WHAT ARE THE NAMES OF THE CARE MANAGERS WHO FOLLOW ADVOCATE CENTERED PATIENTS?
JASEMIN BROWN AND SUSAN VISCUM
300
WHAT SCREEN LISTS PATIENT CARE CONSIDERATIONS, TOS AND CONDITION RISK/SEVERITY?
CLINICAL SUMMARY
300
WHICH BEHAVIOR OF EXCELLENCE ARE THESE AN EXAMPLE OF:
•MAKE EYE CONTACT, SMILE AND SAY HELLO
•INTRODUCE YOURSELF BY NAME
•LISTEN ATTENTIVELY AND ADDRESS EACH INDIVIDUA’LS NEEDS WITH KINDNESS, PATIENCE AND RESPECT
BE RESPONSIVE
300
WHO IS THE VICE PRESIDENT OF ADVOCATECARE ?
LOIS ELIA
300
WHAT ACTIVITY TYPE IS USED FOR SENDING A LETTER TO A PATIENT, VERIFYING FUTURE APPOINTMENTS AND REFERRAL TO SUPERVISOR FOR CLOSURE REVIEW?
CCM OUTREACH OTHER ACTIVITIES
400
WHO ARE ADVOCATECARE’S MATERNITY PROGRAM CARE MANAGERS?
CHRISTINE TONGREN
PATRICIA KENNEDY
400
WHAT SCREEN DO YOU ACCESS TO CREATE THE PRECALL INTRO, UTR INTRO AND UTR FOLLOW UP LETTERS?
LETTER QUEUE – CUSTOM
400
WHICH BEHAVIOR OF EXCELLENCE IS THIS A EXAMPLE OF:
•STOP GOSSIP AND RESOLVE CONFLICTS PROMPTLY AND RESPECTFULLY
•REDUCE NOISE TO MAINTAIN A PROFESSIONAL SETTING AND HEALING ATMOSPHERE
BE RESPECTFUL
400
WHO IS THE PRESIDENT AND CEO OF ADVOCATE?
JIM SKOGSBERGH
400
WHAT ACTIVITY TYPE IS USED WHEN YOU PLAN TO SPEAK WITH THE PHYSICIAN REGARDING YOUR PATIENT?
TX PROVIDER OUTREACH
500
WHAT IS THE NAME OF ADVOCATECARE’S MATERNITY PROGRAM?
THE HEALTHE BEGINNINGS MATERNITY SUPPORT PROGRAM
500
WHAT QUESTIONAIRRE INCLUDES QUESTIONS FOR VARIOUS CONDITIONS, IS RECOMMENDED TO BE STARTED AFTER COMPLETION OF THE INITIAL ASSESSMENT AND IS TO BE USED IN CONJUNCTION WITH AN ASSESSMENT?
CLINICAL OUTCOMES (DASHBOARD)
500
WHICH BEHAVIOR OF EXCELLENCE ARE THESE AN EXAMPLE OF:
•CONTRIBUTE TO DEPARTMENT,SITE AND SYSTEM GOAL ACHIEVEMENT
•DO EVERYTHING YOU CAN TO ENSURE THE BEST HEALTH OUTCOMES
•UTILIZE RESOURCES WISELY
BE ACCOUNTABLE
500
WHO IS THE PRESIDENT OF ADVOCATE PHYSICIAN’S PARTNERS?
MICHAEL ENGLEHART
500
WHAT NEW ACTIVITY TYPE CAN BE USED WHEN OUTREACH AND F/U ATTEMPTS TO CONTACT PATIENT HAVE BEEN UNSUCCESSFUL AND FURTHER MEASURES NEED TO BE TAKEN?