Company Introduction
Chat Evolution
Competitive Advantages
Automotive Industry
AE Console
100
Todd Smith and Ted Rubin
What are the names of our co-founders and / or owners?
100
On a whiteboard.
How did ActivEngage get started?
100
We never want to push ____________ questions off onto the dealer.
What is "easily answered"?
100
How much * the parts cost * the labor costs to put the parts together *it costs to ship the vehicle to the dealerships *the dealership will pay for it and the manufacturer still make a profit
What are four things that make up MSRP?
100
Check to be sure my status is set to either "Set to Away" or "Set to Online".
What is the first thing I should do after logging into the console?
200
November 2007
When was ActivEngage incorporated or when did it begin?
200
1. The Dealers 2. The Website Shoppers
Who are our two customers?
200
By doing these three things we will avoid becoming robotic and sounding alike.
What will happen if *we listen to our shoppers *respond with relevant information *tailor our conversations to each chatter?
200
*Corporate Owned *Dealer Group *Individually Owned
What are three types of dealerships?
200
On this tab I can view information about the website shopper such as *the number of visits they made to the site *pages your website shopper has seen *state and country your shopper is chatting in from
What is the Details Tab?
300
"To inspire conversations that create powerful first impressions and lasting relationships."
What is ActivEngage's Mission Statement?
300
To build a relationship by offering value in quality conversations.
What is the one goal we have in every conversation?
300
*We teach VSAs to be automotive professionals *We want them to be themselves and connect with people *We expect them to think on their feet *We prepare them to be the best
What do we do for the VSAs to set us apart from our competitors?
300
They are separate from the floor sales teams and they handle leads that come through the computer.
What is the Internet Sales Team?
300
____________ contain specific information the dealer wants you to be aware of when you chat for their customers. For example, a canned ___________ that they want you to use at the start of your chat.
What are Dealer Notes and the Meet and Greet?
400
These are the three products we offer our customers: * Activ______ * Activ______ * Activ______
What is ActivConcierge, ActivSite, and ActivLite?
400
1. To have a robust, helpful, and meaningful conversation that helps build a relationship with the dealer 2. To get the shopper's contact information so the dealer can follow-up with them
What are the two, equally important ways we accomplish the one goal we have in every conversation?
400
If a customer is unable to find what they are looking for on a website within _________ of landing on the home page, they are more likely to leave the website without an answer than they are to keep clicking until they find the answer.
What is "three clicks"?
400
*Phone numbers *Lead Quality
What are the two things the Internet Sales Manager is concerned with?
400
This tab will show if the shopper has chatted previously and include a transcript of the chat.
What is the History Tab?
500
There are three parts to the ActivEngage Promise we make to our customers: *Create dynamic conversations in ______ *Build lasting relationships with _______ *Provide an elite experience __________
What is *every chat *every word *every time?
500
*Meet and Greet *Needs Analysis *Transfer the Relationship
What three steps in the Road to the Sales does ActivEngage and managed chat impact?
500
Our product is ______
What is "our people"?
500
*Cash *Finance (loan) *Lease (long-term rental)
What are the three ways to pay for a vehicle?
500
*Sales *Service *Parts *Customer Service
What are the four types of lead forms?
M
e
n
u