1
The sponsor verified her date of birth and identified herself as the UAC's aunt. She confirmed the address on file and stated that the UAC currently resides with her. The sponsor reported that she does not have any additional phone numbers and agreed to the FST home visit.
The sponsor confirmed the UAC's availability, and the visit was scheduled for June 10, 2026, at 3:00 PM. She stated that the UAC is currently enrolled at Cesar Chavez Early College.
Additionally, the sponsor disclosed that her husband, who is the UAC's stepfather, also resides in the home. She further stated that they have not yet received a court date but have retained legal counsel to assist with the immigration case.
Tier 0
(No concerns found)
After four attempts on all numbers on file, initial contact could not be established with the sponsor.
Tier 1
(Contact cannot be established after initial contact attempts)
During the call, the sponsor confirmed that he is the UAC's father. He verified the address on file and provided an updated contact phone number: (454) 321-1234.
The sponsor stated that the UAC is not currently enrolled in school because the minor was being bullied. He reported that they are not aware of any scheduled court dates and do not have legal representation.
The sponsor disclosed that the UAC has been diagnosed with Generalized Anxiety Disorder and is currently receiving counseling services. The sponsor agreed to an FST home visit, which was scheduled for June 12, 2026, at 9AM.
Tier 2
(Minor is not enrolled in school)
When CARE specialist called the number on file, the alleged sponsor refused to proceed with the call.
Tier 3
(Sponsor refused to participate screening)
If a call drops, does it count as an attempt?
Yes, and we call back immediately
During the initial call, the former sponsor confirmed his/her identity and the former UAC's full name and contact info. During the call with the FUAC he/she confirmed new address, 8200 Sunbury Ln, Houston, TX, 77095, Apt#10. FUAC stated he/she is struggling to pay for utilities bills. FUAC accepted FST visit.
FUAC
(Tier 1, FUAC struggle to meet basic needs)
During the call, the sponsor reported that the UAC does not wish to return home, as she no longer wishes to attend school. The sponsor stated that the UAC is currently residing with her boyfriend but declined to provide the address or any contact information regarding the UAC’s current whereabouts.
The sponsor reported that the UAC has been absent from school for approximately two months. The sponsor further stated that the UAC is not currently involved in any immigration’s proceedings. The sponsor declined to provide her/his current address
Tier 2
When do we transfer an inbound call
Only when sponsor specifically requested CS
Trauma informed
CS established contact with original sponsor that stated FUAC no longer lived with them. Sponsor stated that FUAC moved approximately 2 years ago to live with the Sponsor's sister. Sponsor provided contact information for their sister to be able to follow up with her and FUAC. Sister now identified as new care giver. CS followed up with new care giver and new care giver also stated that FUAC no longer resides with her. New care giver does not have knowledge of where abouts of FUAC and does not have contact information for the FUAC to provided.
Case has been through E.A.T
Tier 2 Exhausted contact attempts and Enhanced Analysis Team cannot identify updated contact information or location
UAC ran away from home, stopped going to school and went to live with a male a couple of years older than UAC. SP unable to identify when the UAC ran away. SP reported to the high school but was told they could not do anything as she was 16 and there was nothing they could do. No report was done to the police department, no report was done to ORR. SP was not willing to provide his current residence, nor any information pertaining to UACs location, name of individual he was with nor her direct number. SP reported he sees the UAC's once in a while and that she seems to be doing well. That UAC does not work, nor goes to school but is taken care of by the person she lives with.
Tier 2: Sponsor or household member refusal to or cannot provide new contact
During the call, the sponsor confirmed the address on file, verified both the sponsor's and the UAC's dates of birth, and confirmed that he is the UAC's uncle.
The sponsor stated that the UAC is not currently enrolled in school and is working full-time at a farm. He reported that the UAC has access to medical care, is represented by an attorney, and that the sponsor is able to meet the UAC's needs. The sponsor also disclosed that the UAC contributes financially to the household by paying bills.
When asked if the UAC was available to speak with the Care Specialist, the sponsor stated that the UAC was at home but was feeling too ill to participate in the call.
The sponsor reported that there are no current medical concerns, no scheduled court dates, and no other issues to report. He later provided an updated address but declined to schedule an FST home visit. The Care Specialist offered to send a verification letter, and the sponsor agreed to receive the letter at the updated address.
Tier 3
(Signs of labor exploitation)
During the call, the sponsor disclosed additional household members, including the UAC's U.S.-born sibling, the UAC's stepfather/stepmother, and the UAC's cousin, who is also a U.S. citizen. The sponsor provided an additional contact phone number: (915) 123-456.
The sponsor stated that the UAC is currently attending immigration court and has not missed any scheduled court hearings. She/he also reported that they have legal representation to assist with the case.
The sponsor stated that the UAC is currently attending school but declined to provide the name of the school. The sponsor provided consent for an FST visit
Tier 0
(Alternate phone number and new address provided)
During the call the sponsor confirmed the relationship with the UAC, but refused for the call to be recorded. the sponsor reported no concerns (T0), the sponsor provided a new address, 8200 Sunbury Ln, Houston, TX, 77095, Apt#10. Provided a new phone number (915-123-9812). The sponsor reported additional household members: Sponsor partner, and two siblings (Also UACs). The sponsor accepted FST visit
Additional UACs identified (missing SVI numbers, Tier 0)
UAC no longer lives with sponsor and moved in with a teacher. Sponsor is unaware of new address, but phone number and name was provided for teacher.
Tier 1 Former UAC has moved out from sponsor’s residence and last known contact information and location provided unverified
When do we send a VOA letter?
Sponsor or FUAC refused FST and Verbally agrees to VOA
when trying to re-schedule an FST but it was unsuccessful
How many days do we track VOA before closing?
7 days from initiated date
During the call, the sponsor disclosed additional household members, including the UAC's stepmother and sibling. The sponsor confirmed that he is the UAC's father.
The sponsor reported experiencing financial hardship and disclosed that the UAC has been diagnosed with autism. He stated that the UAC is currently attending school but declined to provide the name of the school. The sponsor also reported that the UAC is up to date with all scheduled court hearings.
The sponsor stated that the family recently relocated to a different city and provided a new address: 4365 Clara Dr, Whittier, CA 34132.
The sponsor expressed hesitation about the FST home visit, stating that he was scared. The Care Specialist offered to send a verification letter, and the sponsor agreed to receive it at the new address provided.
Tier 3
(Sponsor refused to participate in FST visit)
During the call, the sponsor reported that the UAC had returned to the COO. The sponsor also stated that he/she did not report the incident to the ORR National Call Center (NCC). The sponsor provided contact information of new caregiver at COO; however CARE Specialist was unable to establish contact with the new caregiver.
UAC Returned to COO
(Tier 3, Child missing or cannot be located)
What stage does CARE team utilize in powerapp?
Stage 2
CS talks with the sponsor on 9/28/26 and schedule FST for 10/17/26 at 6pm. During the waiting period UAC turns 18 as of 10/11/26. Then MVM misses the appointment and we need to reschedule FST. How do we handle it now that UAC is considered FUAC????? Do we have to do a new screening with FUAC and disregard previous screening
Yes, consent needs to be obtained by FUAC
The sponsor reported that the UAC is no longer residing in his home but continues to maintain communication with him. The sponsor stated that the UAC was expelled from school due to behavioral issues and continued to display behavioral concerns while residing in the home. The sponsor reported contacting law enforcement regarding the situation but was informed that the UAC is considered an adult despite being 17 years old. The sponsor stated that he is aware of the UAC's current whereabouts and was provided to CS however, the UAC does not wish to return home and does not follow the sponsor's guidance or advice.
Tier 2:
Child not enrolled in school
The UAC is a 17-year-old female whose sponsor is her biological mother. After turning 17, the UAC moved out of her mother's residence and began living with her 17-year-old boyfriend.
The UAC is currently pregnant and approaching her second trimester. She remains enrolled in school and continues attending classes.
The sponsor reports maintaining regular communication with the UAC; however, she is unwilling to provide the UAC's contact information
Tier 2 Sponsor or household member refusal to or cannot provide new contact
Can we stop recording a call if the sponsor requests it?
Yes (secured paused)
During the call, the sponsor verified the names and dates of birth for both the UAC and the sponsor. The sponsor stated that the UAC has legal representation. The sponsor reported experiencing occasional difficulty meeting the UAC's needs, particularly regarding medical expenses.
The sponsor stated that the UAC is currently enrolled at Houston Elementary School and is not employed. The sponsor was provided with the ORR contact number for additional assistance and resources related to the UAC.
The sponsor agreed to an FST home visit, which was scheduled for July 8, 2026, at 4:00 PM in Houston, TX.
Tier 1
(Sponsor expresses difficulty meeting basic needs)