Wildlife
In order to handle certain wildlife, staff members must be
Rabies vaccinated
A 25 year old macaw that recently started losing feathers over her chest but is still E/D/U/D needs to be seen with
Our avian resident if available, or if unavailable, any another resident
Every text messages needs to include
Your name!
What is the first step for a rabbit owner that is concerned about their rabbit not eating for a COUPLE hours?
Check out our website for the "My Rabbit Has Stopped Eating" document! If not improving after trying those tips, call back!
Rabbits must always have what food source available?
Hay!
their DNR permit or their application to receive a DNR permit
A current client is interested in scheduling a euthanasia but the schedule is completely full, what should they be quoted?
Only the euthanasia charge! We do not charge urgent care for any euthanasia
An owner sends a patient update that is concerning. After relaying the information to the DVM and following up, the next step is
Adding a client communication to the patient's account
What should you do if an urgent care bird arrives for their appointment at the bottom of their cage, fluffed up and breathing hard?
Inform a tech/DVM immediately and get on oxygen!
What is a recommended temperature for hedgehog enclosures and why?
The temperature should be between 75°-85° F. Less than recommended may cause hedgehogs to enter a hibernation-like state.
A good Samaritan brings in an ECT rabbit for treatment and then asks if they can take it home to rehab themselves, what should we tell them?
Unfortunately it is illegal for a non licensed person to keep wildlife longer than 24 hours, even if it is to rehab them.
When scheduling a reptile appointment, what does each owner need to be told to bring with them?
Their UVB bulbs for free testing!
While discussing an estimate with an owner, they say it's too expensive and they are going to go somewhere else. How should you respond?
Mention Carecredit and Scratchpay and send the script on the wiki explaining why our services may be pricier than another clinic (specialists, pain control, etc)
A guinea pig presents for a spay discussion appointments and appears BAR, but feels abnormally warm to the touch. What should you do?
Obtain a temperature and confirm with the hospital tech!
What housing items do leopard geckos require that other lizards may not?
Humidity hide!
A good Samaritan calls about an ECT rabbit with open eyes and ears up that appears to be left by its mom, what should we tell the client?
If the rabbit does not appear injured, it should be left alone! Ears up and eyes open indicate that it is old enough to be on its own.
How would a pre-purchase consult be quoted and scheduled?
It is a free service and should be scheduled at the end of a DVM's appointment day as a 30 minute appointment
When a client informs us that their pet passed away at home, how should we respond?
Express sympathy and offer after care options! If death was unexpected, offer necropsy.
An adult bearded dragon owner calls and says that they did not eat their last meal, but otherwise is BAR and defecating normally. What should you recommend?
Send husbandry information and advise owner to monitor. If patient continues not to eat a couple more meals or otherwise declines, call for an appointment!
What is an important part of a bird's sleeping routine?
Being covered at night in a quiet area for 10-12 hours!
If a wildlife animal is suspected to have rabies and needs to be tested after potential human exposure, who is responsible for taking the sample to the Indiana State Department of Health Laboratory?
The good Sam who brought the wildlife in
What are the requirements for scheduling a beak trim?
Pictures of the beak must be reviewed by a DVM and approved for a beak trim, should not be scheduled with an intern and owners should be prepared for possible sedation
If a patient's belongings are accidentally left at the clinic, what should you do?