Who should I ask
Re-admitted student doesn't have a pin yet.
Contact Caitlin or Anne to assign a pin or wait for the overnight process
Student indicates the instructor only teaches online and can't get the instructors signature.
They should go to the department offering the course.
A student needs to know where the Social Work office is to obtain the department signature.
Look for the department on the MTSU page or go to One Note. The signature authorization has the location for each department listed.
When do waitlists close?
The day before the purge.
An Instructor wants to have a student dropped from their class. Can we drop a student at the request of the instructor?
No. The student must submit the form themselves.
Student has a registration error and needs a permit.
The department.
Student asks who their Advisor is.
Pipeline should identify their advisor.
A student calls to see if they can add a course during finals week. Can the One Stop process the form?
No. The student must prepay and take the receipt and form downstairs to Records.
Last day for full refund when dropping a course?
The day before the term begins.
True/False - The One Stop can process registration once finals begin.
FALSE
Student needs to send in their ID for EVEA.
Pipeline doesn't show a students Advisor.
They should contact the Advising Center for their college.
A student is trying to drop a K course. Do they need a drop form today?
They need a drop/add form. K courses require signatures to drop beginning the first day of class.
When is the last day to drop without a grade.
Census Day/14th Day of classes
A student is seeking tutoring for a course. Who can help them?
They can contact the Library or Student Success
Graduate Student needs a pin.
Caitlin or Anne can assign a pin.
The student doesn't know what their registration time is.
Pipeline, click Assigned Registration Time.
A student can't get anyone to sign the drop/add form from the department. They do have the instructors signatures. Can the One Stop accept the form?
No. The department signature must be on the form.
First time students will be charged 25% if they drop a course.
12:01 on the first day of the term.
Students should email MT One Stop any registration forms.
If a form must be emailed, it should be sent to register@mtsu.edu.
Graduate student needs a permit for a course.
The department.
Student wants to get an overload to take more than 18 hours.
A student says "My teacher only teaches online and doesn't have an office. How can my teacher sign the form?"
The department can sign the drop/add form with or without the instructors signature. Also, if the department requires the instructors permission the student must work that out with the department. Usually email permission will be accepted by the department.
Signatures are good for how many day?
2 Business days
True/False - Exams or mandatory study sessions can be scheduled on Study Day.
FALSE