Ethics and Resources
This resource can be accessed by phone or online 24/7. You can refer clients to this resource if they are not eligible for benefits or need additional services that the agency does not provide.
What is 211 or impact211.org website?
This is what a 12 month period of eligibility is called.
What is a certification period?
This item needs to be verified at application/renewal unless you are homeless
What is WI Residency?
The first place that the worker will go to if a client/member/participant would like to apply for benefits and they are NOT known to CARES (this is after they Query the client)
What is client registration or creating an RFA?
This movie sparks debate to this day that there was room on the door for Jack.
What is Titanic?
Telling a client that their questions can be answered by reading their notices instead of reviewing their voiced concerns is an example of this...
What is a bad way to deliver news or bad customer service.
This medicaid program is for reproductive health only and is not a full coverage program
What is Family planning services or FPW?
The current maximum utility credit allotment amount. Think HSUA (Heating Standard Utility Allowance) or how much of a credit they would receive for WHEAP.
What is $538?
Its important to ____ the case before you take action on the case.
What is query?
On March 9, 1959, this toy was launched at the New York Toy fair wearing a black and white striped swimsuit and signature ponytail.
Who is Barbie?
This resource is where you would go for step by step case processing information and screen shots.
What is Process Help?
What is 3 months?
Daily double worth 600pts.... this person aged 18-49 that is fit for employment without dependents under 18 is considered this.
What is ABAWD?
This item(s) should always be cleared, when possible before finishing your case processing.
What are action items and alerts? Also acceptable, items on the information bar of the case.
This dog breed was voted the number one breed of 2023.
What is French Bulldog?
When you receive a call on the call center from you sister, the reason why you can't process her case updates.
What is a conflict of interest?
MAGA, MAGC, MAGP are examples of
What are assistance groups?
You are required to read this at some point during a FoodShare interview. It is not a scheduled page in the driver flow and most workers will read this script on/after the budget screen...
What are reporting requirements?
If the case is updated after this date, CWW will automatically jump to the 2nd month following the month you are currently in
What is Adverse action?
This mythical creature is the national animal of Scotland.
What is a unicorn? I will also accept Loch Ness Monster as the unofficial answer and because I like the Loch Ness Monster
This website has links to the handbooks, ops memos, publications and more resources.
What is EM home screen?
Healthcare assistance groups are determined by these two rules
What are tax filing rules and relationship rules?
What actions should you take as a worker: The client states they didn't not receive their May FS on the 4th like they normally do, you see that their case is still open, not pending for anything and they just applied April 20th.
What is check case comments and fs issuance to see if they received expediated fs?
The act that CWW performs when converting income for fs
What is prospective budgeting?
Daily Double worth 1000 points...The best-selling book was published May 5, 1976 with one of its character's referenced during badger care plus case demos. (French pronunciation of the name) We've used the English pronunciation..
What is Interview with the Vampire?