HIPAA
Name, Address, Birthdate phone #, SSN, DL, Gender, Diagnosis, MRN are all elements of these 2 designations.
What are PHI & PII?
This will populate with the current patient when selected.
What is the Banner Bar
The name of the app used to send a message to the practice.
Waht is PowerChart?
It is important to have Zingtree open for this type of call.
What are all calls?
This is an adjustment that must be made before clicking on "The Eyeball" icon.
What is change the calendar back 3 years?
The computer compliance policy requires that this be done any time you step away from your computer.
What is lock your work station?
This is used to change the date the patient/caller would like to view a schedule.
What is the Calendar?
These are the 2 methods used for searching for exsisting messages.
What are MEssage Journal and Sent Items.
This tells you which practice is being called.
What is the Whisper?
This is the correct way to search for a person.
What is click on the ellipsis?
This poilicy requires encryption, password protection and only be used for Change Healthcare business.
What is the Email Policy?
This is used to view a schedule by selecting the specific department and location.
What is the Books tab
This is the button you would click to open a new message.
What is Communicate?
These are the 2 ways to return to the Home Screen once you have completed the call.
What are the Red "Done with Customer Button" and "My Scripts"?
This describes the person responsible for paying for the services provided to a patient under the age of 18.
What is a Guarantor?
These should be shredded, not left on the desk or printer, and never taken home.
What is Documentation Containing PHI
This is used to schedule patient’s appointments.
What is the Appointments Tab.
These are the 2 primary ways to search for the patient.
What is the MRN and Name & DOB?
This type of visit should never be scheduled for Gastroenterology.
What is a Televisit?
INITIALS/NEW OR EST/REASON FOR VISIT
What is the message added to "Reason for Exam" field
Name, DOB and Phone # or Address are necesarry to complete this step.
What is HIPAA verification?
This window will display information for the appointment currently being scheduled.
What is Work in Progress(WIP)?
This is added to a message of additional information must be sent to the practice.
What is an Addendum?
Pediatrics, Geriatrics, Internal Medicine & Family and Women's Health OB/GYN are considered to be this type practice.
What is Primary Medicine?
This is what should be typed into the "PRIM" comment field.
What is "INITIALS/DATE/UNVERIFIED/CO-PAY PER PT"?