EPA & EXT
In the notation for a ext, what is the required information needed?
Setup EXT#, Amount of EXT, Date of EXT and, Payment method (BMX or APS)
Verify transfers with the supervisor.
You can change the phone number on this screen.
CINQ
BILLM
Bill meter amount/statement
Convo to setup EPA & EXT
PACE
EPAs in these states require them to pay the previous EPA before eligible for a new one.
Swepco
The account is pending. I open TRKI and see requirements (R) what do I do?
Payment History is shown here.
MARH
AEP
American Electic Payment
how far does HIS show?
12 months
States in SWEPCO are allowed to perform an EXT for 60 & 90-day balances. What is this called and when is it due?
2 part EXT
1 Business Day
Most states (except Indiana) receive deposits after they meet what requirement?
Paying on time for 12 consecutive months
USEH
CASI Abbreviation: CO, PC, DN
CO: Cuttoff
PC: Phone Call
DN: Disconnect Notice
In MARH, how are payments shown?
3 numbers and a letter representing the bill was paid. Example. 890 b
When do we give a 30-day EXT?
Agency Pledge
Medical Certificates
What states do we do for outages? (including our regular states)
Arkansas, Indiana, Tennesse, West Virginia, Ohio, Texas, Lousiana, Virginia, Oklahoma and, Michigan
NOTE
BB/APM
Budget billing (applicable for Virginia)
Average Pay Monthly
What are the service codes to show a resident and a small business?
211-under is residential
211-220 is a small business
Other than having 2 or 1 defaulted on the account. When are we not allowed to give EPA?
When a customer is on Budget Billing or Average Monthly.
What are all the state's codes? (West Virginia has two)
Kentucky 03
West Virginia 02, 06
Michigan 04
Virginia 02
Ohio 07/10
Tennessee 01
Oklahoma 95
Swepco 96
MFCX (must check for account password)
DEF DEP
Deposit fee for consecutive late payment
This convo shows issued refunds.
CKAM