You've got Mail (and a member experience)
Once a client's application has been approved, when can they expect their welcome materials?
7-10 Business days
How many UCards have been activated?
(based on the 2023 Q1 Awareness & Experience Survey)
6 Million
How many applications are completed though LEAN?
Over 80%
In 2024, there will be this many new plans expanding in 112 counties
Bonus Points: How many new DSNP?
228
19 New DSNP
A profitability ratio that measures the earnings power of a business relative to its asset base.
Asset Earning Power or AEP
After a client's application is approved, they will have access to this in the UCard Hub:
>Their UCard shipment detail in the UCard Hub (or within the member site, it's visible in the UCard Hub section)
>Verify the address where it’s being shipped
>Even see the exact envelope in which it will arrive, so they know exactly what to watch for in the mail.
Once an Active member earns Rewards, these are loaded on their UCard within this timeframe:
24 hours
What are the kinds of notifications an agent may expect via their Notification Center in Jarvis?
(There are multiple correct answers)
When their client's status changes due to:
>Move out of Service Area
>Loss of SNP
>Non-Payment of Premium
>Chronic Verification
>Notice of Death
As well as event reminders
In 2024 for PDPs, there will be two basic plans available which are:
Basic and Saver
This is a non-profit organization that serves the educational publishing industry
Association of Educational Publishers or AEP
When the member visits the UCard Hub to shop online for their OTC products, they may expect to pay this much for standard shipping:
None! It is free to the members home
(This is just shipping, not delivery of groceries)
In the plan year 2023, we introduced the option for our DSNP clients to use their UCard to help pay their utilities. With this, it was no surprise that we nearly had __% satisfaction among DSNP members.
(based on the 2023 Q1 Awareness & Experience Survey)
90%
An agent has an application pending for Guaranteed Issue documentation and some legal forms missing, what are their two options to send these in?
(I am not looking for Fax or Email)
Form 4 for pending applications
OR
Submitting an Service Request in the Application status page of Jarvis
What is the new structure for our MAPD Plan Names?
1A.) Brand (either 'UHC' or 'AARP')
1B) Partner Brand
2.) Product Type
3.) Plan Identifier
4.) Plan Type
A national coalition of arts, education, business, philanthropic, and government organizations that promotes arts education.
Arts Education Partnership or AEP
With the Mobile app, before the the client's application has been approved they will have access to this:
(Multiple answers may apply)
Real-time visibility into application status
Push notifications for important updates - approval or action needed
Eligible members can earn a $5 reward for watching an educational UCard video
Next steps outlined
A DSNP client lives with daughter and their utility bill is in her name, is this an issue for it to be covered by their monthly credit?
Not at all, as long as the service address matches the address we UHC have on file.
Who has access to a BoB in Jarvis?
Agent level and above
•Members who have a solicitor AOR are included in the agency BoB report, but solicitor agents will not receive access to the Jarvis BoB.
For 2023, we had these PDPs:
> AARP MedicareRx Walgreens (PDP)
>AARP MedicareRx Saver Plus (PDP)
>AARP MedicareRx Preferred (PDP)
What will they be known as in 2024?
> AARP MedicareRx Walgreens from UHC (PDP)
>AARP MedicareRx Saver from UHC (PDP)
>AARP MedicareRx Preferred from UHC(PDP)
This is a major investor-owned electric utility in the United States
American Electric Power or AEP
If a client downloads the UHC app, what tool can they use in the store to see which items are eligible for them to use their credit on?
The Product Scanner to scan barcodes
What are the three ways a member may activate their UCard?
1. Scan the QR code*
2. Visit activate.uhc.com
3. Call 1-866-757-1864 and enter the last 4 digits of the 17-digit number of the back of the UCard
*C&S DSNPs on C&S portal out of scope for UCard activation in mobile app; will not receive QR code
If an agent orders a clients member ID through their Jarvis Member Portal in the BoB, when can a client expect to receive it in the mail?
7-10 business days
What has been removed from the Enrollment Guides for 2024?
The following pages have been removed: Drug List (available via QR code), Table of Contents, Start with Medicare Basics, Drug Coverage, Additional Services, Ancillary Benefits (moved to Summary of Benefits).
This is a designated timeframe during which Medicare beneficiaries can make changes to their Medicare coverage.
Annual Enrollment Period or AEP