Grammar
Error Identification:
I like it because its tasty.
I like it because it's tasty.
“its” = possessive (shows ownership)
it's = contraction for "it is"
What are the vowel sounds in the word COLLEAGUE?
italian /a/ and long /e/
ˈkä-(ˌ)lēg
Looking forward ___ hearing from you!
Looking forward to hearing from you!
Formula:
Looking forward + to + gerund
You are assigned to Aetna Medicare Member Wave 140 class, which will start on July 13, 2026.
What is the class code for this class?
AEMEDMEMW140071326
If the training start date was May 4, 2026 (Monday), when will the agents get their first pay?
May 29
Error Identification:
What does it stands for?
Stands - What does it stand for?
What is the long vowel sound in the word FOCUS?
long /o/
\ˈfō-kəs\
Error Identification:
Let me call Sandra. How would you respond to this scenario?
Let me call on Sandra. How would you respond to this scenario?
Call on - to elicit a response from someone (such as a student) - Merriam Webster
Using the MS Teams meeting chat, send the GBLC SharePoint link for the most updated scorecard.
When should you send the HC101 email to Recruitment?
2 weeks prior to the class start date
Error Identification:
Can you tell me what are your stressors?
Can you tell me what your stressors are?
Avoid stacking two question structures like:
❌ “what are your…” + “Can you tell me…”
Identify the word in the given phonetic transcription below.
\kə-ˌmyü-nə-ˈkā-shən\
communication
I am dropping __ now to join another meeting.
I am dropping off now to join another meeting.
Alternative: Jump to (another call/meeting)
What does RCA stand for?
Root Cause Analysis
What should you include in the FT audit folder?
Scorecard, Scanned copy of NEO Attendance Sheet, Repository and NEO Completion Form
Error Identification:
We will conduct a deep dive analysis about the issue.
deep dive analysis
We will conduct a deep dive into the issue.
Which phonetic transcription below is a noun and which is a verb?
A. \ˈre-kərd\
B. \ri-ˈkȯrd\
Noun: \ˈre-kərd\
Verb: \ri-ˈkȯrd\
Choose and supply the correct phrasal verb for each sentence.
Choices: follow up, follow-up
A. I would like to ___ on the proposal.
B. She requested a ____ session for this batch.
A. I would like to follow up on the proposal. (verb)
B. She requested a follow-up session for this batch. (noun/adj)
How many parts does the OPA assessment have?
Three
If your class start date is May 4, 2026 (Monday), what is the pay coverage of their first pay?
May 4-15
Error Identification:
The project proposal wasn't sent last week. The reason is because we waited for the data from BE, which caused delays.
The project proposal wasn’t sent last week. The reason is that we waited for data from BE, which caused delays.
Redundancy
“The reason is because”
✅ “The reason is that” or "Because..."
What is the Merriam-Webster phonetic transcription of the noun ASSOCIATE?
ə-ˈsō-shē-ət
I apologize for joining late. My meeting __ over.
I apologize for joining late. My meeting ran over.
Run over - exceeded the scheduled time
To compute the trainee’s overall assessment score, what percentage is allocated to the OPA assessment, and what percentage is assigned to the call simulation?”
40% OPA and 60% call simulation
Using the MS Teams meeting chat, send the SharePoint link for our team's 30-60-90 tracker.