MES Talking Points
RPC
Random Halloween
Candy & Costumes
Halloween Pics
100
Good morning/afternoon/evening. My name is <agent first name>. I’m calling from <Tenant Branding>. May I please speak to <member first and last name>
What is Outbound Greeting for UHC?
100
What RPC stands for
What is Right party contact
100
What's another name for a carved pumpkin?
What is Jack-O-Lantern?
100
What candy is most popular on Halloween in the U.S.?
Reese’s Peanut Butter Cups
100
Name this tv show
What is Wednesday?
200
Good morning/afternoon/evening. Thank you for calling <Tenant Branding>. This is <agent first name>. With whom do I have the pleasure of speaking.
What is Inbound Greeting for UHC ?
200
Completed RPC is when you mark yes to how many questions at the beginning of the call.
What is Three?
200
What popular cartoon ghost has appeared in dozens of films, tv series, and comic books?
Who is Casper the Friendly Ghost?
200
What color combination is most associated with Halloween?
Orange and Black
200
Name the movie 
What is Beetlejuice?
300
This has to be read verbatim.
What is CAP statement?
300
The meaning of Assist Rate
Outbound RPC to Assist Rate (86%) – This measures the amount of OB calls the agents are Voi and providing a CL for.
Inbound RPC to Assist Rate (86%) - This measures the amount of IB calls the agents are Voi and providing a CL for.
300
Where do the Ghostbusters set up their headquarters?
What is a Fire Station?
300
What was the most popular Halloween costume in 2024?
Barbie (2024’s most popular costume)
300
Name this movie! 
A Nightmare on Elm Street
400
You should read this at least twice.
What is Dead Air script?
400
OB RPC Rate is lower due to voicemails, dead air, etc at 25%. Tell me what the IB RPC Rate is set to
What is 70%
Inbound Call to RPC Rate (70%) – This measures the amount of IB contacts the agents are connecting with and completing Voi
400
What is the name of the main character from The Nightmare Before Christmas?
Who is Jack Skellington?
400
What candy was originally called “Chicken Feed”?
Candy Corn
400
Name this movie!
Scream
500
The time frame you should acknowledge your call in.
What is 10 seconds?
500
Name the three questions that need a yes for RPC.
What is
“Am I speaking with <Member first and last name>
"This call may be recorded or monitored, is that okay?’
‘Can you confirm your DOB and address?’
500
What is the name of the scary clown from "IT"?
Who is Pennywise?
500
Which company makes Reese’s Peanut Butter Cups?
Hershey Company
500
Name the movie
What is Friday the 13th?