Systems
Name the two systems used to look up member profiles
DNA & 1Source
When you process a deposit and a withdraw of the same amount from one account to another.
What is a transfer?
AIS
What is Affinity investment Services?
Earns rewards at Amazon; No foreign transaction fees.
What is the Cash Rewards Visa Signature?
Voice verification system used with Five9
What is VoiceID?
Intranet
These are examples of ___________.
"Tax Owner Restricted"
"New member 1-30 days"
"Waive Cashier check fee"
What are examples of restrictions or flags or alerts?
MLO
Mortgage Lending Officer
Members would need to speak to an MLO about this loan product.
What is a mortgage?
Contains marketing, procedures, and product information sheets.
What are Knowledge Articles?
Name the system used to maintain consumer loan applications.
What is Velocity
Term we use when a member wants to pay and close a loan.
What is payoff?
SEG
Select Employee Group
Requires you to take a budgeting course as part of this loan application process.
What is Debt Consolidation loan?
When you transfer a member to 3rd party, having already spoken to that 3rd party while the member is on hold.
What is a warm transfer?
Name the two system for company documents: one for archived document, the other for policies and procedures
Nautilus and Zavanta (CKR aka Library)
Term for when a teller reverse a same day transaction in order to fix or undo a transaction
What is Error Correct?
DTI and POI
Debt to Income Ratio
Proof of Income
Loan or Credit Card limit is dictated by the funds that are held in member's account.
What is Secure loan/Visa?
These are sent to another department, such as AIS or commercial loans, when member are interested in a product in their department.
What is a lead or referral?
Name the three systems that we use to help a member with
1. Online banking access
2. Zelle
3. Filing card dispute
1. Digital Insight
2. Compass
3. Centrix
List the steps to access & change a member's password, starting from the relationship profile screen
Contact Management
Person
Person Fields
DCCP
Debit Card Courtesy Pay
Using home value for a revolving loan. We have two versions: traditional or interest only
What is the HELOC?
These are created and sent to appropriate departments to help with member issues; such as getting a lien release letter or Online banking issues.
What are cases?