KB
Third party payment instruments can be used if written permission is provided by the third party.
TRUE OR FALSE
False – Third party payment instruments are strictly prohibited, regardless of permission.
What are the scheduled dates for the Business Requirement Overtime period?
August 15, 2025 – September 30, 2025
What is the appropriate initial action when an employee fails to wear the Company ID and security badge during working hours or while on Company premises?
First coaching
What if I make my settlement payment after the expiry date?
This does not affect the amount that you owe Affirm. Please check your balance by either checking the customer portal or by calling Affirm. Alternatively, you can request another early settlement figure
What are the consequences of failing to render committed overtime hours as scheduled without prior notification?
disciplinary action after procedural due process for Neglect of Duty
What describes an Unauthorized Absence (UA) at the First Stage 1 level?
A) Absence without any notification to the company
B) Absence with appropriate notification but without proper authorization due to an unjustifiable reason
C) Absence with approval from immediate superiors
D) Absence due to approved medical leave
B) Absence with appropriate notification but without proper authorization due to an unjustifiable reason
Loan modifications for UK customers will be handled by the Resolutions team only. TRUE OR FALSE?
true
The new Universal Scorecard will continue to use compliance as an auto-fail category.
true or false
False — Compliance is no longer an auto-fail category; it is now worth 35 points.
An employee took three separate absences in a 30-day period, each approved by their supervisor, but they had no remaining leave credits. How is this situation classified?
Excessive Absenteeism (Stage 2)
When performing a bankruptcy search on the Individual Insolvency Register via The Insolvency Service website, which specific pieces of information must you verify?
Forename, Surname, Case Number, Start Date of Bankruptcy
Attackers are now targeting accounts with clever phone scams . If you notice anything suspicious, report it immediately to __________
BGOInfoSecDepartment@billgosling.com
What disciplinary stage applies to an employee caught surfing websites unrelated to their work during office hours?
Stage 2 - Written Warning
If a Debt Management or Settlement Proposal is received from a debt management company via email or mail, how should the case be classified?
Unable to Pay
When was the turnstile implemented?
What disciplinary stage applies to failure to verify or obtain security information before discussing critical account details with a customer?
Stage 3 -
Final Written Warning