BOOK OF BILL
True or False:
An employee who is absent for three separate incidents within a 30-day period, even with proper notification and approval but without available leave credits, may be considered excessively absent and in violation of company policy.
true
Piggybacking creates what type of risk for the company?
Security risk
When is the Alpha launch of Shop Pay Installments in the UK scheduled?
Tuesday, 9/2/2025
The total amount of interest that you’ll pay on your loan depends on the loan amount (purchase total minus any down payment), the length of the loan and the APR - annual percentage rate - which can range from _______. Affirm evaluates a number of factors including your credit score and credit history to determine your APR
0-36%
According to book of bill under 2 OFFENSES AGAINST COMPANY INTEREST , how is repeated tardiness classified, and what is the threshold for it to be considered an offense against company interest?
Three separate incidents of tardiness within a 30-day period
Piggybacking is also sometimes referred to as ____
tailgating
The launch of Shop Pay Installments in the UK is currently in the ___ phase.
Alpha
Since a loan will become overdue if Affirm reverses a payment made before a deferral period, Affirm must have______ from the customer that they understand the implications prior to completing the reversal
verbal confirmation
Refusing to follow a direct and lawful instruction from a supervisor can be classified as ___ and can lead ___
insubordination & disciplinary action up to and including termination
Which of the following movies will be featured in the October 30 horror movie marathon?
The Conjuring
The Shining
The Texas Chain Saw Massacre
What does "PAYMENTS_GATEWAY" represent in the Agent Portal when listed as the processor for failed payments?
A secure third-party service acting as a bridge to external processors
A technical bug resulting in a degraded experience that the customer has expressed frustration with under what complaint categories?
Product Issue
The first __ days of an employee’s employment shall be considered as probationary period that is intended to give an employee the opportunity to achieve a satisfactory level of performance and to determine whether his performance meets the Company’s expectations.
180 days
On which dates will the Trick-or-Treat celebration take place? Each batch for the Trick-or-Treat event is limited to ___ children
October 17 & 24
50 child
Pi3 UK down payment authorization : The down payment authorization will disappear automatically from the customer’s account after ___ days.
7 Business days
What are the 4 complaint categories?
Agent error
Procedure Opportunity
Product Issue
Regulatory, Legal, or Media Threat
The Annual Merit Increase is reviewed annually by Human Resources and ___ in preparation for the merit exercise.
Senior Management
Who is our branch coordinator?
Lexann Chavez
2 Types of Complaints
Formal Complaints
Direct Complaints
Name two countries or territories from the Affirm Country and Territory Risk List where Affirm is prohibited.
Afghanistan
Belarus