Best of Sutherland
This is the name of the Sutherland vertical for L&H and P&C sales agents.
What is INSURANCE?
The state in which Maricar, Natasha and Shawonda reside.
What is VIRGINIA?
A customer says they had a terrible experience. This is your first step to resolve the situation.
What is APOLOGIZE [FOR THE POOR EXPERIENCE]?
The year TruStage Financial Group was founded, a leader in the industry alongside Aflac.
What is 1935?
In a sales environment, this is the act of being approachable, relatable, and getting to know your consumer on a personal level.
What is BUILD RAPPORT?
This phrase explains the unlimited earning potential available to Aflac agents through Booked Premium; no other Sutherland insurance programs offer this.
What is UNCAPPED COMMISSION?
This is the manager typically available in the evenings.
Who is KENNE?
This is the concept of understanding the customer's perspective and emotions, using phrases like, "I can see how frustrating this must be" to show you care.
What is EMPATHY?
TruStage still provides protection for those with a felonY and many different health conditions under this plan option.
What is SIT BAND 1?
The sales behavior illustrated by asking questions to identify the customer's situation and need(s) for insurance.
What is PROBING?
This is where you would locate the company policies for our geo (USA).
What is WORKZONE?
This is the manager who used to work in the Chesapeake office.
Who is SHAWONDA?
This technique involves repeating what the customer said to show that you are paying attention to them.
What is ACTIVE LISTENING?
TruStage is available in this state where Aflac does not offer Term Life options allowing a great alternative through our partnership.
What is AK, CA, DE, DC, HI, ID, IA, ME, MT, NE, NH, NM, ND, OR, RI, SD, UT, VT, WV, WY? (ANY ONE STATE NAMED WITHIN THIS LIST TO BE CONSIDERED A CORRECT RESPONSE)
This is a query that elicits a detailed, explanatory answer from a person, rather than a simple "yes" or "no," encouraging deeper thought and revealing unique perspective which agents can utilize to better service a customer.
What is OPEN ENDED QUESTIONS?
This option is available multiple times per week to help agents stay active and focused on health in our current position.
What is WORKPLACE WELLNESS?
This is the person responsible for all training support on the Aflac program.
Who is MARICAR?
This concept is used to foster trust, credibility, and recognition with callers.
What is BRANDING?
This is the total amount of TruStage coverage that we can offer on Aflac Direct for a customer aged 45+.
What is $425,000?
This core sales behavior is executed by educating the customer on how a particular plan can benefit them based on the specific risk factors in their life or gaps in their coverage.
What is PERSONALIZATION OR RECOMMENDING [BASED ON THE NEED]?
What are our five Sutherland Winning Behaviors?
What is TRUST AND INTEGRITY, DEBATE DRIVES TRANSPARENCY, COMMITMENT, ACCOUNTABILITY, AND FOCUS ON RESULTS?
This is the concept of handling all customers' needs and concerns on the initial transaction.
What is FIRST CALL RESOLUTION?
The best life insurance option to offer when a customer is diagnosed with Cancer.
What is GAWL?
This is described as a response to a consumer's objection where we address and offer a solution to his/her concerns.
What is REBUTTAL?