6 Steps to Conflict Resolution
Step one: Ask the person to talk ___________.
Step one: Ask the person to talk PRIVATELY.
Major conflicts can cause _____-term harm.
Major conflicts can cause LONG-term harm.
TRUE!
When a teacher asked what happened at recess, you say "They started it! I didn't even do anything!!"
Not taking responsibility.
Step Two: Explain how you feel in a ______ _______.
Step Two: Explain how you feel in a CALM TONE.
Minor conflicts can be ___________, but do not cause long-term harm.
Minor conflicts can be ANNOYING or FRUSTRATING, but do not cause long-term harm.
What does "Not taking responsibility" mean?
Blaming someone else or other people for a conflict, even if you had a part in it, making it worse.
Your friend and you got into a disagreement. You told the lunch table and had everyone glare at and ignore your friend all day.
Involving others.
Step Three: Listen to the other person's side of the story without _____________.
Step Three: Listen to the other person's side of the story without INTERRUPTING.
TRUE OR FALSE: A conflict is either major or minor, there is no in between.
FALSE! The major and minor conflict scale is a spectrum, meaning it can move up and down the scale.
What does "Making Assumptions" mean?
Not knowing the full story but reacting anyways. Assuming you know what someone said or did without evidence, making it worse.
You lost a game in class and screamed at your group members for not getting the answers right.
Not managing your emotions.
Step Four: Check for ______________.
Step Four: Check for UNDERSTANDING.
Is this major or minor? Someone made a funny face at you during class.
MINOR
What does "Not managing emotions" mean?
Not calming down or being respectful during a conflict, making it worse.
Your friend has been quieter than usual today, and glanced at you during class while taking to classmate. You confront them later accusing them of talking about you.
Making assumptions.
Steps 5 & 6: Brainstorm ____________ that work for ___________. Commit to the _______, forgive and _______ ___.
Steps 5 & 6: Brainstorm SOLUTIONS that work for EVERYONE. Commit to the PLAN, forgive and MOVE ON.
Is this major or minor? Someone shoved you at recess, called you a swearword, and said if you told on them they'd shove you again.
MAJOR! You should tell an adult.
What is an example of "involving others" in a conflict?
Rumors, gossip, yelling in front of other people, posting about it on social media.
There's TWO answers to this one!
At recess you joined the kickball game. You struck out, and instead of going to the back of the line started yelling at the other team and saying "You're cheating! You're targeting me!"
Not managing emotions AND Making assumptions.