Aftermarket Super User Training

Field Service

100

The DCI (Disassemble, Clean and Inspect) quote is stand-alone and not visible in the document flow of the field service order. True or False

False-The DCI quote is created outside the ZFS process but then copied into the sales order and does show in document flow.

200

How many Service Products can you have on a sales order?

As many as required.

300

Is a Functional Location required in Optimus?

Yes, for Drilling Division it is required

400

Only the Sub Orders must be TECO'd? True or False

False-Sub Orders and Superior Orders as well as the Sales Order must be TECO'd

500

The customer's invoice is created from which document.

What is the Sales Order?

BI

100

True or False- Charts and graphs can be created directly from your BI report.

True

200

How many times a day does and when does BI refresh?

3 times a day at the beginning of each day.

300

What is the difference between a Customer Booking and Detailed Customer Bookings Report?

Customer Booking Report provides high level information and the Detailed Customer Bookings Report provides more details and free characteristics and links into the SAP document.

400

If you have a sales order and invoice in Euro what currency will it show in BI?

It will show in the document currency and it will also show in the local currency.

500

Which BI Report is used to see Aftermarket (Services) bookings/backlog?

Customer Service and Repair order report

Potpourri

100

Optimus is the name of the new software package Cameron is using? True or False?

False! The software is SAP, Optimus is the name of the project.

200

How is OTD measured in Field Service (ZFS) orders?

First Date vs Actual Start Date-entered as sales order is TECO'd

300

My Super User responsibilities are over after this classroom training? True or False

False! Now you need to go back and teach what you've learned!

400

Role mapping is not very important in preparation for Optimus go-live? True or False

False! Role mapping allows the user access to entire groups of transactions. User must be mapped to a role and complete all training prior to gaining access to any transaction contained in that role.

500

The GUI and Portal are completely seperate (i.e. I enter a sales order in GUI and it is not visible in Portal)? True or False? Name some of the differences between the two:

FALSE! The GUI and Portal are two ways of getting to the same system. They just feel a bit different. Differences: previous entries are not saved, no backspace, instead of icons there are words....

CP Repair

100

Customer Property may only be received via the "fast entry" screen? True or False?

False-it can be manually added directly to a ZIH sales order or via the fast entry screen.

200

When is On Time Delivery "locked down" for a repair order?

When the Schedule Reason Code is changed to "PO Received"

300

How many Service Products can be entered for one piece of customer property? How many can you name?

You can have as many Service Products-which create Superior Orders per line as required. You may also have as many Sub-Orders as required. SP_DCI, SP_Repair....etc

400

In total through the repair process how many lines are added per customer property item?

4 1000-Main Item 1100-Inbound Receipt 1200-Repair Item 1300-Outbout Item

500

Entering an SP (service product) line creates what in the background?

What is a Billable Service Order or Superior Order

Customer Property Receipt

100

When would you use the Customer Property process?

When you plan on storing customer's equipment or to bring it in for repair.

200

The ZIH (repair) sales order is the same document as the Customer Property Receiver?

True!

300

What T-Code is used (in the GUI)to access the Customer Property receipt fast screen?

ZQTC_CP_RECEIPT

400

To ship CP back to the customer as "scrap" the only step required is to move equipment out via ZQTC_CP_DELIVERY? True or False?

False-Equipment Record should be updated to Scrap or Junk. The ZIH sales order needs to be updated to "For Delivery" status then quick delivery transaction can be used.

500

I've found one piece of customer property equipment that needs to be added to my completed receiver, what is the process?

From ZQTC_CP_Receipt; enter the ZIH order number, add the material, highlight the line and click append receipt.