Warranty
Can a technician be efficient on diagnosis time, yes or no?
No
What is a PTQI ROL?
A ticket submitted outside of the normal ROL portal to notify the factory about a logistics/misbuild issue.
Name for personalized parts that are out of range
What is Extracampionario?
This vehicle is available to the registered owner of the vehicle brought in for service or repair and who is at least twenty-one years of age.
What is a Loaner Car.
What is the primary purpose of the Ferrari Classiche Certification?
To authenticate and preserve the originality of classic Ferrari vehicles.
This process involves inspecting and documenting a vehicle's condition during the service initiation phase and ideally includes the client’s presence for better engagement.
What is a “walk-around”?
How many days after the expiration date of the 7 year maintenance contract can a maintenance derogation be submitted on a particular chassis for any service that’s due?
30 Days
What is Section 3.2.1 of the aftersales procedure manual?
The section of the Aftersales procedure manual that describes ROL policy.
The Warranty on Ferrari Genuine Parts sold from FNA
What is 24 months, unlimited milage from the date of installation?
This notice is sent to customers who purchased the vehicle in question, informing them that an element of the car is unsafe, and action will need to be taken. The manufacturer must correct the issue at no cost to the vehicle owners.
What is a Recall.
In what year was the Ferrari Classiche program officially established?
2006
This digital tool helps reduce liability, enhances transparency, and increases client satisfaction by providing visual documentation of the vehicle's condition.
What is a “video MPI”?
What is the FNA bulletin number that outlines the process for Dealer Labor Rate and Parts Handling Increase Requests
FNA Bulletin 192-A
What is 2502/2550?
The bulletins that go over the ICP standard and how to photograph/document cosmetic anomalies.
HazMat/ Dangerous Good shipping charges per order type
What are:
1. $100 minimum for ground shipments
2. $250 minimum for air shipments
This department located inside the Service Department at a Dealership stocks and sells parts and accessories for the service department and for retail sales.
Who is the Parts Department
Which Classiche event allows owners to showcase their certified vehicles alongside other classic Ferraris?
All Official Ferrari events: Casa Ferrari - Pebble Beach, Cavalcade, Legacy Tours, and all judged concours such as Cavallino Classic.
The Workshop Procedures Manual indicates the core differences in Walk-Around and MPI phases of the Service Process, including the role associated with performing each. This role is associated with the walk-around phase.
Who is “the Advisor”?
What Three Items are required before a dealer can submit a La Ferrari 2 Year Extension and Maintenance Service Contract request?
1. ROL Case with ROL Approval to Proceed
2. Minimum 25 Mile Road Test
3. ADP Maintenance History Up to Date
What is a first level diagnosis?
One of the most important sections in an ROL, where a technician describes the tests performed on the car to solve a customer concern.
Creates customized leaflets for every vehicle/client
What is the leaflet editor in DAD?
This document verifies the customer concern with the vehicle, the diagnosis of the problem and the resolution of the concern. It also can serve as a legal document.
What is a Repair Order.
What is the key focus of the Ferrari Legacy Tour planned for 2025?
Celebrating the 30th anniversary of the Ferrari F50.
This practice helps build rapport with the client by observing subtle details on the vehicle, such as personal items or accessories, which can be used to personalize interactions and strengthen relationships.
What is the “walk-around inspection”?
What is the FNA Bulletin Number and Respective FNA Aftersales Policy Number that outlines the Parts Return Process and how many days after a warranty claim is approved must a dealer retain claimed parts in their warehouse before disposing them?
FNA Bulletin Number 221.
Section 3.6.1 of the Aftersales Policy Manual.
90 Days.
What is a buslog file?
An acquisition of one or multiple CAN networks performed while replicating an anomaly.
Defective Parts Return Attachments
a. What are:
1. Approved Request for Return Form
2. All labels on both part and shipping container or box
3. All sides of the shipping container
4. All sides of the box
5. Photo of part clearly showing the defect circled in red
6. Copy of the invoice
This manager is the highest authority at the business. They preside over the sales and service departments at the dealership.
Who is the General Manager
What is a Ferrari Day / Night with Classiche?
An exclusive event and enthusiastic gather to Celebrate the Ferrari Classiche program, featuring Classiche cars, expert consultation, and a showcase of the brand ‘s heritage
This section of the Aftersales Procedure Manual outlines guidelines and “Best Practices” associated with Video MPI.
What is “3.7.3”?