A day in History
What is the name of the founder of Chick-fil-A?
Truett Cathy
What are the types of salads that are offered?
Cobb, Market, Southwest, Side, and Kale Crunch
When thanked by a guest, the correct response is __________.
My Pleasure
When a team member cannot make it to a shift, how many hours before his or her shift do they have to contact the on-duty leader?
Two
What are the three different types of sandwiches available at Chick-fil-A?
Original, Spicy, and Grilled
In what state did the first Chick-fil-A open?
Georgia
How many dressings normally come with a salad?
TRUE OR FALSE: We only use CORE 4 when taking a guests order.
FALSE
A team member cannot make it to his or her shift, the number that must be called is:
504-469-2300
A guest wants no bun with their original CFA sandwich, no pickle. What kind of container would this go in?
A white foil bag
What was the year that Chick-fil-A was founded?
1946
TRUE OR FALSE: When customizing the protein on a salad to a spicy fried filet, the filet is chopped in the chopper.
FALSE
What is the 2024 mission statement at Chick-fil-A Kenner?
To be the best in Kenner at winning and developing talent.
If a team member calls out and they are sick, what does the team member have to bring on his or her next shift?
A doctor's note
A guest wants a Spicy Deluxe without a bun, what kind of container will it be placed in?
#16 container
What is the name of the restaurant that was Chick-fil-A's predecessor?
Dwarf House
What kind of fruit is found in a Market salad?
Apples, Blueberries, and Strawberries
What do the letters in the HEARD acronym stand for?
H - Hear to understand
E – Empathize to feel their concern
A – Apologize with “I’m sorry”
R – Resolve the issue
D – Delight the Guest
A team member is calling out, what extension directs them to the leader on duty?
5
What kind of container is a grilled sandwich placed in?
A clamshell
What is the year that the first Chick-fil-A was opened?
1967
What are the ingredients found in a unaltered Southwest salad?
Lettuce, corn and beans, tomatoes, grilled spicy chicken, spring mix (w/cabbage mix), and cheese blend
Act out a scenario that includes all aspect of the HEARD model. (REQUIRES 2 PARTICIPANTS)
Opposing team must approve and find all aspects met:
Hear
Empathize
Apologize
Resolve
Delight
What are the symptoms, if present, a team member is encouraged to stay home/get a doctor's note?
Vomiting, diarrhea, fever, and jaundice
The lean iPad for the chutes is calling for 3 spicy and 3 original sandwiches at all times. There are 2 spicy sandwiches and 4 original sandwiches on the screen. How many of each type of sandwiches belong in the chute?
5 spicy sandwiches
7 original sandwiches