Providing Effective Leadership + Effective Communication
Focus on the situation, issue or behavior is an example of one of these.
What are the 5 Basic Principles of Leadership?
A term used to describe the helpful information, both positive and critical, about actions or behavior.
What is feedback?
Reinforces a desired, specific skill.
What is praise?
Someone who leads change within an organization. Helps others embrace new practices.
What are change agents?
Personal limitations, lack of accountability and not knowing how do to something can lead to this.
What is poor performance?
The exchange of information or opinions by speech, writing or signals.
What is communication?
Members of the same team gather to conversate regarding a particular team issue or opportunity. Not a staff meeting.
What is group supervision?
The right to control, command or determine.
What is authority?
Interpersonal, internal and organizational are examples of this.
What are the levels of conflict?
Lacking patience and beginning to snap at people for small things can be a sign of this.
What is burnout?
Making eye contact, nodding, saying "go on" or "what else?" while someone is speaking to you is an example of this.
What is active listening?
The process that involves a manager meeting regularly and interacting with staff to support, guide and review their work.
What is Supervision?
4:1
What is the effective praise to constructive feedback ratio?
This metaphor explains that one must look below the surface to get the full picture of a conflict.
What is the iceberg metaphor?
Opportunities for growth, improvement and success can all be outcomes of doing this.
What is addressing performance concerns?
Care, Consistency and Consensus are examples of these.
The Seven C's of effective communication (Care, Candor, Consistency, Commitment, Consensus, Character and Clear).
Recognizing small progress towards a desired skill in the workplace.
Demonstrated mastery, guidance, direction or sway that can impact an outcome.
What is the effect of having influence?
The mindset that you can learn how to do something you do not currently know how to do.
What is a growth (infinite) mindset?
The wellness benefit that is available to all employees which awards $20/month on eligible wellness purchases.
What is JOON?