Disney Parks
What are the differences between Genie+ at Disneyland vs. Disney World?
Cost: $20 at DL, $15+tax at WDW & DL includes PhotoPass pictures for the day.
What Island is Aulani on?
Oahu
What major vacation home rental company can be booked through Expedia TAAP?
VRBO
True of False – Unvaccinated individuals are required to wear masks while indoors at WDW.
False – they are encouraged to wear masks, but vaccination status is not being checked.
When should you put your bookings into the CRM?
Immediately
True or False – You can’t modify ticket-only purchases for Walt Disney World.
False – You can for WDW, but you CAN’T for Disneyland
How may continents does Adventures by Disney travel to?
7
What brand new feature in Expedia TAAP will generate a PDF to share with your clients?
Generate Quote Feature
True or False - If you are traveling to Hawaii in April, you will need to complete a Safe Travels Account before arriving.
False – The Safe Travels Program is being retired for passengers from the U.S. & its territories effective March 26.
What is the process of determining if a client is worth your time called?
Qualifying clients
How do you calculate the commission on a room-only booking?
10% of price BEFORE taxes
Which Disney Cruise Line ship spends its summers in Europe?
Disney Magic
Besides Expedia, what other major travel site can you book commissionable excursions through?
Viator
True or False – People with Future Cruise Credits cannot use anyone to book their trip except the agent they originally booked with.
False, FCCs belong to the customer, not the agent, so you can take that over if they will let you.
How many days before re-entering the U.S. by air can an individual take a COVID-19 test to prove they are negative?
No more than 1 day
How much in commission do you need to be earning each month in order to pay your business expenses?
$50 - $30 for you, $20 to pay expenses
How much does someone have to put down for a Disneyland Paris package?
15%, fully refundable up to 10 days before travel
Name the five types of Adventure by Disney trips.
Land Adventures, Expedition Cruises, River Cruises, Escapes (2-5 days) & Private Adventures
In Agent Universe, what is the name of their hotel-only booking tool?
PinSight
Which Cruise Line has specialty-themed staterooms including Cloud 9 Spa, Family Harbor & Havana Rooms?
Carnival Cruise Line
What State Department website is best to look at for COVID-19 information if you have a guest travelling internationally?
U.S. Embassy & Consulate for that specific country
What type of strategy takes a minimum of 3 months to work but can take up to 18-24 months to see results?
Marketing
How do you calculate the commission on a WDW tickets only booking?
Visit disneytravelagents.com, click on “Commissions” under the “Training & Benefits” tab, click on “Learn More,” then click on the hyperlink “For tickets ordered on or after 07/09/2020” (*Hint: Save this document on your computer for future reference.)
What is the base commission for an Aulani booking?
BONUS: What is the package commission rate?
10%
BONUS: 13% if you make it a package by adding rental car, airport transfers or travel protection.
In Agent Universe, where can you find the list of Destination Partners & Tour/Vacation Packagers?
Under “Search by Category” on the “Preferred Suppliers” Tab
Royal Caribbean just launched the world’s largest cruise ship this past week. What is its name?
Wonder of the Seas
According to new CDC protocols, ships can now sail at what vaccinated percentage?
BONUS: Who is not included in this percentage?
95%
BONUS: Children 5 & under
Fill in the blanks: The purpose of public relations is to build awareness of your business by creating a positive __________ & establishing your agency as being ________ & trustworthy.
Reputation, Credible