Bensalem Courtyard
Deptford Fairfield
Deptford Residence Inn
Exton Residence Inn
Montgomeryville Courtyard
Montgomeryville Residence Inn
Philadelphia Fairfield
Potomac Mills Courtyard
Potomac Mills Residence Inn
Springfield TownPlace Suites
Meadowlands Hampton Inn
King of Prussia Hampton Inn
What is the Mid Atlantic Area?
200
A minimum of 10% of the hotel daily.
How often should management inspect rooms?
200
A tool kept at the front desk that should be monitored daily by management.
What is the Service Recovery Log?
200
4 or more parking lot lights out.
Keys left on housekeeping carts.
What is a critical or graded item?
200
Christine Nilluka
Who is your HR manager?
200
Typically local vendors or vendors unique to a particular property that are Not Avendra suppliers.
What are Suppliers On The Fly (SOFT)?
300
"Mr. Weller, I completly understand. I know how I would feel I did not receive my wake up call."
What is empathizing?
300
A tool used to ensure life safety devices are are working properly.
What is the Critical Items Checklist?
300
Open and honest dialgue with our employees, guests, brand partners, and each other is a two way street and an important, vital part of our continued success.
What is the Pillar of Communication?
300
Within 3 days of the start date.
When does the I9 process need to be completed?
400
Any interations we have with a guest where they have an opportunity to form an opinion about the quality of service.
What are Touchpoints?
400
Cummunity, Culture, Consistency, and Communication.
High responsibility/low severity, low responsibility/low severity, high responsibility/high severity, low responsibility/high severity.
What is the Service Recovery Model?
500
Making good choices in hiring, mentoring, and rewarding employees; trust and support each other in the day to day; set the example in private (as well as in public) and lead with good, ethical moral clarity.