Community, Culture, Consistency, and Communication
What are the four pillars?
100
Bensalem Courtyard
Deptford Fairfield
Deptford Residence Inn
Exton Residence Inn
Montgomeryville Courtyard
Montgomeryville Residence Inn
Philadelphia Fairfield
Potomac Mills Courtyard
Potomac Mills Residence Inn
Springfield TownPlace Suites
Meadowlands Hampton Inn
King of Prussia Hampton Inn
What is the Mid Atlantic Area?
200
A minimum of 10% of the hotel daily.
How often should management inspect rooms?
200
A tool kept at the front desk that should be monitored daily by management.
What is the Service Recovery Log?
200
4 or more parking lot lights out.
Keys left on housekeeping carts.
What is a critical or graded item?
200
Christine Nilluka
Who is your HR manager?
200
Typically local vendors or vendors unique to a particular property that are Not Avendra suppliers.
What are Suppliers On The Fly (SOFT)?
300
"Mr. Weller, I completly understand. I know how I would feel I did not receive my wake up call."
What is empathizing?
300
A tool used to ensure life safety devices are are working properly.
What is the Critical Items Checklist?
300
Irving, Texas
Where are the corporate offices located?
300
Within 3 days of the start date.
When does the I9 process need to be completed?
400
Any interations we have with a guest where they have an opportunity to form an opinion about the quality of service.