Fraud?!
How many hours do we keep the information provided by the user for fraud check?
72 hours only
Where can you resend the email in Athena?
Activity Log
The requestor can ask your company to delete their account of only certain bookings from their account, what type of DSSR request is this?
Erasure
The right of Californian Residents to opt-out from your company "selling" their personal information
CCPA
Part of Data Protection procedure in Agoda, where you must first identify the identity of the requester before processing any data subject right requests
Verification
How do we know if the status of the booking is still under verification?
Booking Status= Waiting for documents
Can we make changes on the booking if there is an on going fraud check?
No. Remember, no amendments should be made until the fraud team has verified the customer based on the supporting documents. Sending a confirmation email is also strictly prohibited.
The right to obtain their data on the system?
Access
The right to request to limit or suspend the processing of customer's personal data in certain circumstances
Restriction
Where do we check if the the email provided by the customer already existed in our system?
Rewards Back Office
Where do we check the details of the fraud check made by our specialized team?
Note Log
In the instance where the customer mentioned that they have responded to the email sent by the Fraud team, and there were no logged notes, how long does the customer need to wait for the fraud team to validate the documents submitted, given that the customer is ALREADY at the property?
advise them to wait for 1 hour.
The right to correct the inaccurate personal data about the customer?
Rectification
The right of the customer to refuse the processing of their personal data
Objection
Where do we escalate the case if the email provided by the customer already existed in our system?
Payment Team for merging account
What are the 2 documents that we will be asking for the customer to provide in case the fraud check fails?
1. A photo of the front side of the credit card used to make the booking
2. A valid ID that matches the name on the credit card.
In the instance where the customer mentioned that they have responded to the email sent by the Fraud team, and there were no logged notes, how long does the customer need to wait for the fraud team to validate the documents submitted, given that the customer is NOT YET at the property?
advise them to wait for 24 hours
The right to request to compile and transmit the customer's Personal Data to a third party or different company for their needs
Portability
DSSR stands for
Data Subject Right Request
In the event that you received a call from an authorized 3rd Party stating that the account holder has died or in a comma, how will you handle the case?
Transfer to Payments Team
Can a booking be made if the Fraud Level is 2?
Yes, but will be under pending confirmation and they need to submit documents
When do we transfer the case to the fraud team?
fraud, suspicious bookings, and chargebacks, customer account used without permission, and suspicious transaction
What are the different DSSR request types?
erase, access, rectify, object, restrict, and transfer (REATRO)
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What are the different DSSR request types?
erase, access, rectify, object, restrict, and transfer (REATRO)
In what section on the homepage can a US resident file a request for Do not Sell my Personal Information?
Bottom Part